Any/all adjustments I have done in the past I got an immediate email that the adjustment was received and then within a few days I always got an email telling me whats going on and how to proceed. I have now done 2 in the last 2 weeks and I have only got the 'auto response' and then nothing....the product just shows up at my door. Has anyone had this happening? I don't know what they want me to do with the thermometer (didn't work) and SA bowl (shattered into a gazillion pieces). My assumption is that I just destroy them but I like to know what's going on (yes Type A here). Is it just me or is anyone else finding this? Even when I had to just throw things out, I got an email telling me to do so and the new was on its way. Or the label was being sent and to ship the item back. Whichever. I just dont want to miss the boat on something I was to send back and have the PC police chasing me down (j/k).