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Pampered Chef: Problem with PWS and addresses

  1. pamperedharriet

    pamperedharriet Legacy Member

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    I don't know if anyone else is experiencing this or not. My website is having issues accepting addresses and will not let orders go through. I even had the same issue setting up a local show on my website (didn't pay too much attention to it as I got it set up anyhow but it should have set an alarm off in my head to call HO).

    I called tech support to let them know (after 5 PM) last night and the guy I got said that the person who he would have to talk to had left for the weekend already and that he would let him know about this on Monday morning. Can you believe that??

    All well and good except that I am working on closing 2 fundraisers and not all the orders people are sending in are going through and I don't know how many orders we are losing over this. I found out about this after getting a frantic e-mail yesterday afternoon and a frantic call this morning. Fortunatly if they let me know that they want to add an order to the fundraiser (and which one) I can enter it in P3 but that is not the point. Not everyone I assume would try to call me and being a weekend they may need get in contact with the person telling them to order online who is not around today.

    I just hope that I don't get too much flack tomorrow at the closing of the 2nd fundraiser. It is crazy that it is taking orders from all states except NH the past few days and of course where am I???? NH.

    Sorry for the long rant but didn't know if I was alone in this problem or if others were experiencing any problems.
     
  2. pcchefjane

    pcchefjane Senior Member Gold Member

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    Sorry to hear that! I can't imagine how frustrating that would be! Hope they can get it all fixed! Can you contact everyone that is trying to place orders and get them to email them to you? I know that is extra work for you, but at least you would get the orders!
     
    Apr 18, 2009
    #2
  3. pampered1224

    pampered1224 Legacy Member Silver Member

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    Harriet, this may sound strange but I had a problem a couple years ago with the same thing. It turned out that a new zip code had been added in Nevada and was not on the PWS data base yet. I could not get three order from Las Vegas as they were in this new zip code. Is there a possibility that these orders are coming in from a city with a fairly new zip code?
     
    Apr 18, 2009
    #3
  4. pamperedharriet

    pamperedharriet Legacy Member

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    No, John. Both of these are from zip codes that have been in existance for years. Three different towns. I wish that was the problem.

    Thanks for the suggestion, though.
     
  5. pamperedharriet

    pamperedharriet Legacy Member

    4,172
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    The trouble with this is not knowing unless they contact me who they are. These are friends of those participating in the fundraiser. I am sure that if there were anymore problems I will hear about it tomorrow morning when we do our final "set up of products" and collect the rest of the orders.

    I am hoping that these were the only ones that tried to order and couldn't. Hopefully I will be picking up lots of orders tomorrow.

    Web orders are great for those who don't want to give out there cc numbers but I just hope the problem is an easy one for HO to fix. With HWC next month I want to be able to have people utilize my site to place orders. Not only that May 1st is my PWS renewal date and I want to be able to get orders from it. Individual orders don't seem to be having a problem that I know of just show orders. I would like to think that I won't lose business with this problem.

    I've got a very full day tomorrow and hope and pray that it all works out in the end as I leave here at 9:30 AM and won't be back home until after 5:30 PM. I hope I don't have too many e-mails and messages when I get home. (good for business, I know, but not when I am exhausted!)
     
  6. pampered1224

    pampered1224 Legacy Member Silver Member

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    Dang, I was hoping it might be something that simple. Boy, I hope you get it figured out because that could be a blow to your business. Is there a quick way to notify all the people who gave out info about ordering on-line and get them to contact their "guests"? It may help. Kind of like those those calling trees? I will keep my fingers so crossed for you!
     
    Apr 19, 2009
    #6
  7. candiejayne

    candiejayne Veteran Member

    1,533
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    I'm having problems with mine not accepting email addresses... I haven't had anyone ordering on shows to know if mine is working right that way or not though.
     
    Apr 19, 2009
    #7
  8. pamperedharriet

    pamperedharriet Legacy Member

    4,172
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    I am hoping to hear back from Tech Support today. I just set up another show on my PWS and it acted up but then accepted it. I might do a test to see if it is working soon.
     
  9. Ginger428

    Ginger428 Legacy Member Gold Member

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    WOW! That stinks!! They should have called you by now...let us know what happens,
     
    Apr 20, 2009
    #9
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