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Pampered Chef: Problem with closing a July Show -- "too many Host Specials"

  1. chefjeanine

    chefjeanine Senior Member Gold Member

    2,955
    98
    I’m trying to close a show and getting this message "Too many Host Special items have been ordered by the host and/or co-host. Please review the details of the Host Special and removal additional items".

    This is a July show. Guest sales were $929.67. She got $265 in free product, three 1/2 price choices and chose the Stainless Mixing Bowl Set for a 60% off item. There was no co-host.

    Anyone have an idea of why it's throwing this message? I have done all updates. :confused:
     
    Jul 3, 2009
    #1
  2. mscharf

    mscharf Advanced Member

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    go back to the hosts name and see what the red dot is next to, that might point it out.
     
    Jul 3, 2009
    #2
  3. chefjeanine

    chefjeanine Senior Member Gold Member

    2,955
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    The only red dot on the show in listed under "finish" and says what I posted above.
     
    Jul 3, 2009
    #3
  4. raebates

    raebates Legend Member Staff Member

    18,373
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    This is when a call to the HO is in order. They should be able to help.
     
    Jul 3, 2009
    #4
  5. chefjeanine

    chefjeanine Senior Member Gold Member

    2,955
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    But alas, they are closed for "the holiday".
     
    Jul 3, 2009
    #5
  6. raebates

    raebates Legend Member Staff Member

    18,373
    399
    Sad, but true.
     
    Jul 3, 2009
    #6
  7. ChefBeckyD

    ChefBeckyD Legend Member Gold Member

    20,466
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    I had an issue like this last night - except that P3 wanted a "ship to" zip code, for some strange reason (the guest was having it shipped direct, but I had checked "ship to contact" - and all of the contact info was there.) but it wouldn't let me actually put in a zip. I finally ended up deleting the order and starting over.


    Hmm, but I guess you can't delete the host, can you? Maybe if you delete all of their order #'s and start over with the order?
     
    Jul 3, 2009
    #7
  8. Koolotus

    Koolotus Advanced Member

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    there is 2 different #'s for past host and current host. Check that you have the right one in :) That's what mine was!
     
    Jul 3, 2009
    #8
  9. Gina M

    Gina M Veteran Member Gold Member

    1,780
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    How is she getting $265 in free products when $900 shows only get $190? Maybe there is a glitch in your program?
     
    Jul 3, 2009
    #9
  10. niclowther

    niclowther Member Gold Member

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    In July hosts earn more. Over $700- $75 more free.
     
    Jul 3, 2009
    #10
  11. Gina M

    Gina M Veteran Member Gold Member

    1,780
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    How soon I forget the host promo:)
     
    Jul 3, 2009
    #11
  12. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

    2,878
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    You probably checked this, but...

    Check that the show start and end date is listed as July 09....I once selected the right month, but wrong year! Oops.

    Check that only 3 half price items were selected....perhaps a 4th was checked by accident.

    Also check that the nproduct number for the host special selected (SS Bowls) is not for past host.

    HTH

    Let us know what the issue was when you figure it out.
     
  13. Cr8vKitchen

    Cr8vKitchen Member

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    I'm getting the same error however, it's for a past host. Where can I find the number to use for a past host? I've looked on the host special sheet and cannot find it.

    Thank you!
     
    Jul 29, 2009
    #13
  14. c00p

    c00p Veteran Member Gold Member

    1,273
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    I have this same error tonight. I guess I'll have to wait and call HO tomorrow. I've looked through all of the fine print to make sure I didn't miss anything, and I didn't - neither did you. It's a problem with P3 alright.
     
    Jul 29, 2009
    #14
  15. c00p

    c00p Veteran Member Gold Member

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    FYI - I just closed out P3, re-started it, it got updates and I don't have that error now.
     
    Jul 29, 2009
    #15
  16. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

    2,878
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    The past host special number is the same....what is impt is to use the correct number based on show sales.

    If it's the mandoline, and the sales are less than 550....use HT10....if it's the mandoline, and sales are above 550, use HT09. The stainless bowls is only available if the sales are above 550, and HT08 is used for both the host and past host.

    HTH
     
  17. Cr8vKitchen

    Cr8vKitchen Member

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    Yep, did the same thing!
     
    Jul 30, 2009
    #16
  18. Darcy

    Darcy Gold Member

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    I had the same problem. I called home office and tech said they were aware of the problem and to try to reboot the program in a couple of hours. It was cleared and they made up for it as shows from last night have been shippped already! Isn't Home office great!
     
    Jul 30, 2009
    #17
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