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Please help me figure this out.

Apr 9, 2021
One of my recruits promoted to Director within their first 90 days at the very end of March. Due to personal issues I did not meet the $150 personal sales mark for March. I was told I would still receive my $500 bonus even though I had no sales for March. I did not receive my bonus . Can I request an extension and meet my sales requirement for April and then receive my $500 bonus?