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Please help me figure this out.

Apr 9, 2021
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One of my recruits promoted to Director within their first 90 days at the very end of March. Due to personal issues I did not meet the $150 personal sales mark for March. I was told I would still receive my $500 bonus even though I had no sales for March. I did not receive my bonus . Can I request an extension and meet my sales requirement for April and then receive my $500 bonus?
 
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