Customer Concerns: Discolored Pie Crust Shields

[donnathepamperedchef]

I have a customer who isn't happy with her pie crust shields. She says both, she purchased two, have discoloured and look dirty. I don't have this product. Is it made of aluminum? Can it been cleaned?

 

[narfing]

I used to have one. It was extremely light, so my guess is aluminum.
I got rid of my shield because it was too big for most of my normal pie pans (sorry! but I had pyrex long before stoneware! LOL).I never had a problem cleaning it. If she is, my first try would be a baking soda and water paste.

 

[donnathepamperedchef]

thank you, not sure how she is cleaning them

 

[BethCooks4U]

The more she uses them the more discolored they'll get. That's the nature of the product. ...like the grill basket and tray - they won't be shiny and pretty for long if they're used.

 

[cheflorraine]

The more she uses them the more discolored they'll get. That's the nature of the product. ...like the grill basket and tray - they won't be shiny and pretty for long if they're used.

It's so sad to see something that was once so shiny turn black! :cry: The grill basket and tray really did look pretty before we actually used it on the BBQ! But that's life... Those are the marks of a hard-working tool!

 

[urbnk8]

And why does a pie crust shield need to look good? That was my first thought...it's not like you serve the pie with the shield still on there. As long as it serves its purpose...

 

[Intrepid_Chef]

Mine don't turn black. I have only one that fits my pie stone nicely. Haven't gotten any more because I too had pyrex before stoneware.Yes, they are aluminum and very thin.

 

[rlombas]

Hello there, I'm sorry to hear that your customer is not satisfied with their pie crust shields. Our pie crust shields are made of high-quality aluminum, which is known for its durability and heat conductivity. However, like any other aluminum product, it can develop discoloration over time due to exposure to air and moisture.To clean the shields, I recommend using a mixture of vinegar and water or a mild dish soap. Gently scrub the shields with a soft cloth or sponge, and then rinse with warm water. You may also use a non-abrasive metal polish to restore the shine of the shields.I hope this helps resolve the issue for your customer. If they have any further concerns, please don't hesitate to reach out to our customer service team for assistance. Thank you for being a valued consultant and for representing our brand. Have a great day!