1. Pampered Chef relies on relationships and communication. How are you managing your business in the wake of Coronavirus and social distancing? Discuss here
    Dismiss Notice

Pampered Chef: Phone tips please!

  1. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    Okay, I hate the phone. :yuck:

    I admit it! I procrastinate making calls. But I need to make some calls! I've listened to some training about it lately, but I still have these questions:

    I get so discouraged when I finally get up the courage to make the call and I get a machine. So I want to avoid this as much as possible.

    So... When do you make calls?

    It seams like I never get anyone to call me back, so... What do you say when you get a machine?

    What tips can you share?

    TIA! :D
     
  2. sk8rgrrl99

    sk8rgrrl99 Member

    497
    0
    Here are a couple things I do.
    1. I only have a cell phone so I always use my bluetooth. I set the phone on the table. This makes sure that I won't drop the phone reaching for something, I won't walk "out of range" with my phone and I have my hands free to write and/or use the computer.
    2. I get comfortable. I sit on the couch and have a pad and paper with me. That's my "phone spot."
    3. I just take the calls 1 at a time. You might have 7 calls to make. Well 7 calls could take up to 2 hours total. So I'll make 1 call - the first on my list. And then I might do something else or I might just go ahead and make the 2nd call because I'm in a rhythm by then.
     
    May 11, 2009
    #2
  3. NooraK

    NooraK Legend Member Gold Member

    5,884
    29
    The best time to make calls is whatever time works best for you.

    I don't expect my customers to call me back, if they're anywhere near as busy as I am, they don't have the time and I know I'm not the priority. Whether you leave a message or not is up to you. Once I realized that calling back was not personal to me, it made that part a lot easier for me.
     
    May 11, 2009
    #3
  4. ChefBeckyD

    ChefBeckyD Legend Member Gold Member

    20,466
    33
    I have posted above my desk a saying - I think it came from Belinda Ellsworth:

    It's Not Their Job To Call You, It's Your Job To Call Them!

    And I look at that when I'm making calls! It helps me to keep my mind straight.
    When I leave a message, I always leave my #, and say something about how if they would like to call me back, I will be home, and available for calls until XX:00pm. If not, then I will try them back at a later time. I always end by letting them know that I am looking forward to talking with them.
     
    May 11, 2009
    #4
  5. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    Thanks for sharing your sign! I know that, it is just a good reminder.
     
  6. ChefBeckyD

    ChefBeckyD Legend Member Gold Member

    20,466
    33
    Yeah, I know it too - but I still need to read it and repeat it to myself often! It's easy to get discouraged thinking no one ever calls you back.
     
    May 11, 2009
    #6
  7. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    Okay so I decided to go look on CC to see if there were any trainings to listen to...

    There is one about Phone Courage from National Conference 08. Go down load it now before they remove 08 classes.
     
  8. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

    2,878
    17
    Thanks for the tips Holly.....I don't care much for the phone either, and I keep my "Script" fairly loose...Mine are pretty basic at the moment.

    But here it is in general -

    Hi....it's Laurie from PC. How are you? Just wanted to see how much you were loving your xxx. (Listen) So, what have you made with it? (Listen) Oh, good....that's xxx or I'll have to try that one myself!

    You can also xxx with it.

    At this point, I follow up with anything they may have shown interest such as hosting or the biz opportunity.

    So, how much fun would it be to get your friends and family together, laugh a little, eat a little AND get all these PC goodies for free!?!

    or

    You mentioned you've considered making money while having fun as a possibility. I wanted to call and go over a few details about the opportunity and answer any questions you may have.

    I then say, Thanks so much for talking with me. I'll call you from time to time to see if you need anything. Don't hesitate to call me or email me if you need something before then, or if you have a question. Make sure you look out for my newsletter with updates and recipes.

    Also, don't forget about my website....I add recipes and tips there on a regular basis.....plus it's also the link to the outlet specials. I know you've already bookmarked my PWS, right? Hee Hee


    For VM, it's even more generic! Ha Ha

    Hi, it's Laurie with PC.....just wanted to check in with you and make sure you were loving your XX. Feel free to call or email me, or I'll follow up again at a later time.....remember, I want to hear your tips and recipes too!


    Hope it helps...
     
  9. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    Is there a time you don't call past in the evening?
     
  10. LBurke

    LBurke Member

    245
    1
    Holly... I try to avoid meal times and I try not to call after 7:30 unless the customer has given me permission to do so... I don't want to interrupt any moms trying to put their kids to bed.
     
    May 11, 2009
    #10
  11. pampchefsarah

    pampchefsarah Senior Member Gold Member

    2,212
    1
    I try to make my calls between 7pm and 8pm. People are usually done with dinner by then. I don't call past 9pm (house rule here, and other parents have told me the same).
     
  12. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    I agree with the not after 9, but when I was listening to the above training, it sounded like she was saying that would probably be okay. I was a little taken a back!
     
  13. Crystal Patton

    Crystal Patton Advanced Member

    967
    0
    My calling hours are 9-11am, 3-4:30pm and 8-9pm. I call later than 9pm only if I have permission (i'm up till 11pm most nights)

    I'll have to listen to the training thing.
     
  14. raebates

    raebates Legend Member Staff Member

    18,427
    437
    Chrystal and I have similar schedules, only my evening calls are 7 to 8.

    I prefer not to receive calls after 9 p.m., but that's me. Within reason, if it's best for you, it's a good time to make calls. If you plan to make them when it's convenient for you, you're more likely to actually make them.

    I say within reason, because the best time for me to make calls is 5 a.m. I've had one host say that that's the best time to reach her. I wouldn't dare call anyone else that early.
     
    May 11, 2009
    #14
  15. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    I made myself do it! I made an hour worth of calls tonight. I'm feeling better about the phone. I even did some cc calls and got a catalog show for June!
     
  16. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

    2,878
    17
    Great Job Holly....so, what worked best for you? How did you approach the booking?

    Congrats on getting on the phone and a big whoo hoo for it resulting in a booking!
     
  17. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    The booking was off of a outside order on a fundraiser. I decided just to ask if she would want to host a show. She said she had some items that she still wanted to get and I sweetened the deal for June and said I would buy her the June Host special. That was enough for her to say yes. I know I'm not going to make much when I give extra incentives. But I really want those PC$ in June. I'm crazy for thinking I'm going to sell $6 in one month, but I've got to try!
     
  18. Jolie_Paradoxe

    Jolie_Paradoxe Senior Member Gold Member

    2,878
    17
    Very cool! I totally get the motivation to sell, sell, sell! I'm drooling just at the thought of getting all the new products free AND the 5% commission override. I'm shooting for the 6 too! Let's root for each other and share. = )

    I'm attempting to host the $1k Mystery in June, with the hopes that I can have 2 more.

    I'm starting a Power Cooking Workshop. I'm trying to get a Shop for Dad grill party. All the while maintaining cooking and catalog shows! LOL

    We'll see....I have to start making those calls too!
     
  19. flemings99

    flemings99 Veteran Member Gold Member

    1,028
    3
    I had a situation a few weeks ago that put my phone issues in a new perspective. We had to cxl our Parents as teacher apt. b/c son was sick. Didn't want to schedule right then so told her I'd get back with her---didn't happen. She left a vm a few days later....I totally ment to call her but I'd think of it in the car when I didn't have her number or late at night. About a wk later she left another vm. That's when it hit me----OH MY GOSH, I"VE TURNED INTO "THOSE PEOPLE" THAT DRIVE ME CRAZY!!!!!!!!!! It took me a few more days, but I finally got her called back. I didn't mind her messages, it actually reminded me I needed to call her. Life is busy and as my director always has said--It's not their job to call you. If they have 3 messages on the AM, you prob. aren't their 1st pick to call back and they prob. never get back to calling the 3rd person who lm.

    I'm glad to hear you had success with your calls!:sing:
     
    May 12, 2009
    #19
  20. sk8rgrrl99

    sk8rgrrl99 Member

    497
    0
    GOOD JOB!!! :) That is really great. :sing:
     
    May 12, 2009
    #20
  21. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    Barb, I did actually reach a couple of ladies that said they had meant to call me back. They sounded like they really meant it too. I totally get this idea now. Hopefully this thread will help others get over the fear of the phone.

    Now if I could only get over the fear of talking with friends about PC. I hate the idea of getting a no from someone I see often.
     
  22. raebates

    raebates Legend Member Staff Member

    18,427
    437
    Barb, that's exactly what I try to keep in mind when I don't hear back from someone. It's also the kind of thing I mention when I'm leaving the 74th message for someone.
     
    May 12, 2009
    #22
  23. flemings99

    flemings99 Veteran Member Gold Member

    1,028
    3
    Don't worry if they say no. It's not no to you, it's no to the biz. A no today doesn't mean no forever--well in some cases.

    NONE of my in-laws support my biz--no shows, no orders, nothing. They never ask how I'm doing. If I bring it up, the conversation stops where I end it. It used to bother me, but this summer marks 3 yrs in the biz. I'm happy, my family is happy & we're all better for me having this job. PLUS---I'm at 32,000 pts toward Disney. I"M TAKING MY FAMILY ON A FREE VAC!!! I can't wait to show off my pics to my in-laws!!!:D
     
    May 12, 2009
    #23
  24. TiffanyBarton

    TiffanyBarton Member

    57
    0
    Just wanted to say it's nice to know I'm not the only one! Hang in there, get that trip and take many, MANY photos. :D
     
Have something to add?