It's not unusual for the consultant to have misspelled the name or used a formal name or a nickname that the person doesn't use so before you give up try different spellings and names that might fit in. Your final determination that you got the right person is by the basic name and the address.Jennie4PC said:All you need to do is get the past host # from the person and if they dont have it you can go to the The Pampered Chef website and look under past host discount. You do need to have the name spelling correct. HTH