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Overcharged a customer! HELP

mrshamel3808

Member
Gold Member
Apr 3, 2009
438
0
I over charged a customer by $10 (now that I look closely it looks like she wrote a 2 first and then wrote a 1 over it). I figured I'll just call her and tell her I can mail her a check for the $10 but the dilemma is that the $10 put her over the $60 mark so she selected 2 rubs. I'm trying to figure out a way to just buy the rubs for her but without it costing me too much for my mistake. Would you call the customer and explain that she's no longer eligible for the rubs? Or would you just refund her the money and order them yourself? And if you would order them, what would you suggest is the best way to get them? On the hosts order to get her discount? (it's my aunt so I could easily explain the situation to her)
 

mrshamel3808

Member
Gold Member
Apr 3, 2009
438
0
Thanks, I called and she understood. She was actually happy to get the refund and said she didn't really care about the rubs!
 
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