Returning Items: Exchanging Policy for Orders After 30 Days

[gailz2]

What is the policy/procedure on exchanging after the 30-day period? My friend's mom order the stone muffin pan which is too heavy for her and it is over 30 days and has never been used.

 

[c00p]

You'll first need to know if she wants a refund or an exchange. Once you have that info, you'll actually need to call (or email, but it's a LOT slower) customer service and give them the info on the show, customer and what she wants - refund or exchange. Oh, and she'll have to pay to send it back since it's past the 30 days.

 

[gailz2]

Thanks, now it is coming back. I remembered the 30 days but couldn't remember if they could still exchange it (brain lapse). She does want to exchange it. Thanks again!