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Pampered Chef: ? on Returning items

  1. gailz2

    gailz2 Senior Member Gold Member

    2,026
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    What is the policy/procedure on exchanging after the 30-day period? My friend's mom order the stone muffin pan which is too heavy for her and it is over 30 days and has never been used.
     
    Apr 26, 2009
    #1
  2. c00p

    c00p Veteran Member Gold Member

    1,273
    0
    You'll first need to know if she wants a refund or an exchange. Once you have that info, you'll actually need to call (or email, but it's a LOT slower) customer service and give them the info on the show, customer and what she wants - refund or exchange. Oh, and she'll have to pay to send it back since it's past the 30 days.
     
    Apr 26, 2009
    #2
  3. gailz2

    gailz2 Senior Member Gold Member

    2,026
    10
    Thanks, now it is coming back. I remembered the 30 days but couldn't remember if they could still exchange it (brain lapse). She does want to exchange it. Thanks again!
     
    Apr 26, 2009
    #3
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