onHold With the Solution Center

[sk8rgrrl99]

10 minutes and counting.. sigh....

 

[niclowther]

10 minutes and counting.. sigh....

didn't they offer the call back? That's what i always do, saves a lot of time not waiting.

 

[sk8rgrrl99]

nope, they're not offering that right now. I might hang up and try in an hour or so....

 

[chefannie]

Don't they picked up for me after 15 minutes. Give it a couple more minutes.

 

[sk8rgrrl99]

okay, thanks!!

 

[wadesgirl]

It really depends on how busy they are. There is no guarantee they will pick up any time soon. I have found the later you call the less your chances are. I always try first thing in the morning.

 

[chefvickyb]

If you try first thing in the morning your chances of getting through are better.

 

[Karen]

Good luck with your calls! I called on Wedneday and they had the call-back option which had a wait time of 3-1/2 hours. I was near the phone, so I took that option. They did call back, however after I answered I was still put on hold for 25 minutes and then finally just hung up! I never did get my question answered.