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10 minutes and counting.. sigh....
didn't they offer the call back? That's what i always do, saves a lot of time not waiting.
nope, they're not offering that right now. I might hang up and try in an hour or so....
Don't they picked up for me after 15 minutes. Give it a couple more minutes.
It really depends on how busy they are. There is no guarantee they will pick up any time soon. I have found the later you call the less your chances are. I always try first thing in the morning.
If you try first thing in the morning your chances of getting through are better.
Good luck with your calls! I called on Wedneday and they had the call-back option which had a wait time of 3-1/2 hours. I was near the phone, so I took that option. They did call back, however after I answered I was still put on hold for 25 minutes and then finally just hung up! I never did get my question answered.