Ok, so I have been in the queue waiting for the next available HO person and listening to bad music for forever. Ok, really only 20 or 25 minutes so far, but it really seems like forever. So, I thought I'd ask...what's your record? Mine is 20-25 minutes so far w/ no human. You? Guess I am not the only person who *must* close tonight and is having p3 problems.