Oops! Apology for Flyer Trouble - Learn from My Mistake

[ChefKrisB]

Hey everyone,
I wanted to apologize to anyone that may have used my going, going, gone flyer that I had posted. I just had a person email me...she was placing an order with her consultant, clicked on the pics in the flyer and ended up placing a large order on MY website instead!! We contacted the office, but it's been processed...so now we either leave it alone or the customer has to send the merchandise back, then reorder! I'm sooo sorry about this. I used pictures off my website to make the flyer...it was easier. I'll never do that again!

 

[IAmChefJ]

How odd -- I always thought they said direct links to products were broken.

 

[smspamperedchef]

Congrats for you but I'm sorry for the other consultant. You didn't do anything wrong. Whenever anyone uses another consultant's flyers they need to DELETE your contact information and THEN add their own in. I've had that happen before because the link somehow is still active when they type theirs in w/o deleting the other first!

 

[allisonserna]

I always remove the hyperlink period, and then put instructions on how to order from my website.I had an order the other day because I did it that way....also tasty tidbits has the going going gone flier in pdf and there are no links to click on if you use that flier...

 

[pampered.chris]

Wow!! How odd. Thanks for letting us know!!

 

[ChefKrisB]

I will be very careful from now on when I make any flyer that I plan to share! I just wanted to give everyone a heads up!

 

[KellyTheChef]

Kris...don't feel bad! I would have NEVER thought about a link being imbedded in the picture!

 

[ChefKrisB]

Yeah, it's one of those things...
The other consultant wants me to give her the commission...I'm not sure what to do???

 

[KellyTheChef]

Yeah, it's one of those things...
The other consultant wants me to give her the commission...I'm not sure what to do???

I would say do what your heart tells you to do. You still get the points and sales towards rewards...you can mail or PayPal her the commission...

 

[ChefBeckyD]

Kris...don't feel bad! I would have NEVER thought about a link being imbedded in the picture!

ESPECIALLY since we were told that when you use the pictures, it breaks the link, and sends them to the main website.

 

[ChefKrisB]

Yeah, I nean it's not her fault...the worst part is the customer noticed that my name was on the website and placed the order anyway. Thanks for the advice...

 

[pamperedbecky]

Yeah, it's one of those things...
The other consultant wants me to give her the commission...I'm not sure what to do???

If the customer is the other consultant's, I'd let her know she should instruct the customer to have her return the products (very easy, she won't even have to open the box when FedEx drops it off and you can do an adjustment) and let her know she can re-order the products for her.

If you don't want to give her the commission, that's the only other thought I had.

 

[ChefKrisB]

If the customer is the other consultant's, I'd let her know she should instruct the customer to have her return the products (very easy, she won't even have to open the box when FedEx drops it off and you can do an adjustment) and let her know she can re-order the products for her.

That's what the HO said...and we suggested it to the customer, but she doesn't want to do it. Oh well!

 

[KellyTheChef]

Yeah, I nean it's not her fault...the worst part is the customer noticed that my name was on the website and placed the order anyway. Thanks for the advice...

That doesn't surprise me...I had a VERY GOOD FRIEND basically do the same thing! She went to someone else's website (by accident) and then placed an order. Then she called me a day later to see if I could do anything about it. Now she knows, and has my site bookmarked, but I lost those sales....