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I think I've only gotten one issue since I joined 3 months ago. In October, I finally called HO about mid-month and they sent me another one (which I got). I get everything else HO sends out...just not my KCN.
Several of us in our cluster didn't get our Oct KCN, either. Our director called HO and we (at least, I) got them quickly. Maybe it had to do with HO computer (or was it power) problem earlier in the month? I've been a consultant for 1 yr 4 mos and this is the 1st KCN I've missed.