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Pampered Chef: Sales Non-responsive home office leads?

  1. kdangel518

    kdangel518 Advanced Member Gold Member

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    I received two home office leads that provided only their email addresses, they checked off that they wanted information on purchasing PC products.

    I sent them both the following email, a week ago:

    I was provided your contact information from the Pampered Chef when you visited the website to request information. What can I help you with?

    I am currently offering some really fun theme shows- Dinnertime in No Time, Power Cooking, and Bites and Bevs. Hosting a cooking show is a great way to get your friends and family together for an evening or afternoon of fun and learn some great time saving tips in the kitchen, and you can earn lots of free and discounted products!

    Owning your own Pampered Chef business is very flexible and is a fun way to earn extra income! We have two different kit options, offer free training and support, and fall is our busiest season so now is the perfect time to get started! On average our consultants earn $500 a month for doing just one show a week, and you can start for as little as $65!

    Please feel free to get in touch with me at any time to let me know what I can assist you with- I would love to provide you with more information on our business opportunity, or book a party for you! You can give me a call at the number below- also check out my website! You can order online 24/7, and don't forget to check out the outlet for extra savings!!

    I look forward to hearing from you soon!


    I haven't heard back from either of them, so I followed up with a very brief email tonight- Just wanted to follow up with you! I would love to assist you with whatever your Pampered Chef needs are, you can reach me at any time at xxx-xxx-xxxx. I look forward to hearing from you soon!

    Just curious how many of you have received non-responsive home office leads? I'm sure it happens every once in a while, but the last three I've received have been email only, and only one has responded!:rolleyes:
     
    Aug 19, 2009
    #1
  2. Nanisu

    Nanisu Veteran Member Gold Member

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    One of the biggest gripes I have right now is HO leads that become dead--don't return calls, or emails, or post cards. Half the time there is no phone number or address.
     
    Aug 19, 2009
    #2
  3. kdangel518

    kdangel518 Advanced Member Gold Member

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    I won't complain TOO much as I look at it as free business that I didn't have to work for (I mean, I know I worked to become a TL, but PC is handing me these leads!) but it would be nice if they actually resulted in something- at least a returned call or email!

    Glad to see I'm not the only one. Someday soon I'm expecting to see just a name with no contact info, lol! :rolleyes:
     
    Aug 19, 2009
    #3
  4. ChefBeckyD

    ChefBeckyD Legend Member Gold Member

    20,466
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    I get a lot of home office leads - and out of all of them, only once has someone with no phone contact responded.
     
    Aug 19, 2009
    #4
  5. DebbieJ

    DebbieJ Legend Member

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    happens all the time. I'd say only about 10% of my leads (that don't just place orders online) pan out.
     
    Aug 19, 2009
    #5
  6. chefsteph07

    chefsteph07 Legacy Member

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    Most of my HO leads end up like the one described...Oh well...
     
    Aug 19, 2009
    #6
  7. PamperedchefDaly

    PamperedchefDaly Member Gold Member

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    kdangle518--maybe you gave her too much information, and it scared her away. All she wanted was information about purchasing products (maybe she just wanted a spatula!), and suddenly, she got a response that offered not only products, but a booking AND a recruiting pitch.

    Your response was upbeat, enthusiastic, and very well worded. But if I received that response when I simply wanted to make a purchase, it would've been "Check, please!" and I would've been gone.
     
  8. kdangel518

    kdangel518 Advanced Member Gold Member

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    Nancy- That's what I was wondering too... think I'll tone it down for the next one ;)
     
    Aug 19, 2009
    #8
  9. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

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    I agree with Nancy, I would just keep it simple. Maybe something about how a order over $150 is a show and they can get the host special. It is possible that they want a discount or offer, or a little hand holding.
     
  10. esavvymom

    esavvymom Legend Member Staff Member

    7,885
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    I'm not sure I'd say too much- keep it simple, find out their need, before giving them your offers- even about orders over $150, etc. Once the dialogue gets started, then you can hopefully get a phone number, or at least find out more what they are looking for and needing and proceed from there.

    People are too often nervous about direct-sales/consultants anyway, because they get "attacked" to host a show or join the business. I get alot of people when I meet on the street do that "I don't want to have a show- but just need blah-blah"...the defenses go up before we even start. So maybe that's what happens with the leads.

    Plus- if they gave email only, they may not be in any hurry, and aren't sitting there WAITING for you to contact them. :D It may come back around later when you least expect it.
     
    Aug 19, 2009
    #10
  11. mscharf

    mscharf Advanced Member

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    I have only had 1 with just an email, but my email was only about 3 lines!! Basically- I just got you info from Home office, and I would love to answer any questions you have and be YOUR Pampered Chef consultant, you can contact me..... and I leave ALL forms of how to contact me.
     
    Aug 19, 2009
    #11
  12. Judybabe

    Judybabe Guest

    the other side of the picture.

    I joined PC by going to the website and filling out that 'more info wanted' section.

    I was leary of who would contact me. figured I'd just get an email back, Michelle emailed me with a short introduction and her email addy.

    the ball was back in my court if I wanted to pursue this quest. which I did. we've met once, but talk on the phone weekly. I've been invited to group meetings, but they are 50+ miles away. that's why I'm here. don't like to drive at night. too many deer.
     
    Aug 19, 2009
    #12
  13. kreaser

    kreaser Advanced Member Gold Member

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    I have received 4 leads that have gone no where..3 only had email addresses, and 1 had all info..but no response has been given..I have emailed those and called and emailed the 4th...nothing yet...seems like before when I was getting them they had a higher success rate... Not sure why it seems to be different now???????
     
    Aug 19, 2009
    #13
  14. jwpamp

    jwpamp Veteran Member

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    Same here...out of the last 10, I had 1 order, 1 Kit-Napper and 8 who didn't respond back.

    UGH!
     
    Aug 20, 2009
    #14
  15. pcchefjane

    pcchefjane Senior Member Gold Member

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    Here is the email I send out. I have always gotten contacted by the person right away. Maybe it was way too much information on yours!

    I received your name and contact information from the Pampered Chef Home Office. I would love to discuss your Pampered Chef needs with you. August's Host special is our great Stainless and Executive Cookware for 60% off. The Guest Special is any of our great cookbooks FREE with a $60 purchase. I am attaching both for you to see.

    What questions can I answer for you? My website is listed below and you are welcome to go there and check it out. Right now, I have a Show order I am submitting tomorrow going so I would be glad to add any product order you may have to it to save on your shipping charges.

    Please let me know a good time to contact you so I can give you a call! Thanks for contacting the Home Office for a Consultant! I am looking forward to talking with you further!
     
    Aug 20, 2009
    #15
  16. Pampered_Ashley84

    Pampered_Ashley84 Member Gold Member

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    I agree Judy. I too, was a home office lead. I only responded to my recruiter by email in the begining and avoided phone calls at all costs. I wanted time to find out more about the company with out being pushed into making decisions. I'm so grateful that my recruiter never gave up on me, as it was a month before I answered a call from her. I was pushed into another DS company at 18 and wanted to make sure this time it was something I wanted to do for sure!
     
  17. wadesgirl

    wadesgirl Legend Member Gold Member

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    I personally do not like the scripts HO gives us to send to leads. I do make sure that I cover them all but in my original email or phone call I just address the immediate issue with them and then go from there.
     
    Aug 20, 2009
    #17
  18. I had to share because this is "another side of the story" e-mail as well. Often, here in the NY/NJ area, people just give e-mail info. Of the ones who have done that, 2 turned out to be fantastic additions to my team. Of the latest, we had been e-mailing one another for several weeks, and she wanted info, but never gave a phone number. I never asked or pushed her to. Sure enough, she signed Monday, provided her phone number, and yesterday she signed her friend.

    I, too, do not go with the Home Office scripts, as I find they are too pushy. My response is very similar to "pcchefjane." I offer additional services, but let people make their own decision. If they are truly interested in the business, then it's worth the effort.

    Additionally, I have called several leads who provided phone numbers and ended up changing their minds on hosting due to personal reasons. Like everything else, life changes for people and perhaps they were interested, but then other things come up.

    Don't give up - you never know when the next great lead will come along!!!!!
     
    Aug 21, 2009
    #18
  19. Chefstover2

    Chefstover2 Advanced Member

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    I totally forgot that the company gave us "words". I just send out a brief e-mail saying I'm at their service, etc. Some pan out, some don't.

    I did have a lead last week (Thursday)...she signed Friday, came to New Consultant Training on Saturday, observed my show on Tuesday (she'd never even been to a show before!) and has her Grand Opening tonight. I'm so excited for her!

    So even tho a bunch DON'T pan out, some do and that's fine by me!
     
    Aug 21, 2009
    #19
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