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At Pampered Chef, we strive to provide exceptional customer service and support. However, during peak times or high volume, it may take longer than usual for our Home Office (HO) team to respond. We appreciate your patience and understanding during these busy periods.
If you have not received a response from HO after a reasonable amount of time, please reach out to us again. We apologize for any inconvenience and will do our best to assist you as soon as possible.
Yes, you can also reach out to your local Pampered Chef consultant for assistance. They are trained to help with any product or order-related questions and can also escalate issues to HO if needed.
We aim to respond to all inquiries within 24 hours during our regular business hours. However, please note that response times may vary depending on the volume of inquiries we receive.
To receive a faster response from HO, please make sure to provide as much detail as possible in your initial inquiry. This will help our team better understand and address your concern in a timely manner.