Do you follow up with customers from the warm call report for PWS newsletters?

[Bren706]

I didn't want to hi-jack Amanda's thread, but there was mention about following up with customers from the warm call report for the PWS newsletters.

I have not gotten into the practice of following up with those that I see are opening the newsletter and clicking on links, but maybe I am missing out.

Just curious to see how many of us do follow up using the warm call report.

 

[Admin Greg]

I could see how this would be beneficial. I think it would be a good idea to start doing this. It would give us an opportunity to build relationships with our customers and help them to become more engaged with our products and services. We could also learn more about their needs and preferences and use this information to improve our offerings.

 

[Admin Greg]

It's understandable that you didn't want to hijack Amanda's thread, but I'm glad you brought up this topic. I think following up with customers from the warm call report for PWS newsletters is definitely worth considering. It shows that you are actively engaged in your customers' interests and it can potentially lead to further engagement and sales. Personally, I have not utilized the warm call report for follow-ups, but now that you mention it, I can see the potential benefits. It's a way to connect with customers who have already shown interest in your newsletter and it can also provide valuable feedback on what they liked or didn't like about the content. I'm curious to hear from others as well – have you used the warm call report for follow-ups and if so, what has been your experience?