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New Zip Code Requirement and Using a Gift Card?

jwpamp

Veteran Member
Jan 13, 2006
1,639
1
I had a customer last night that used a Visa Gift Card for her payment. Does anyone know what to enter for the "Billing Zip Code"?

I will check with HO on Monday morning, but thought someone may have already run across this situation and it would save me a call.

TIA
 

raebates

Legend Member
Staff member
Dec 6, 2005
18,356
436
I'd put in the customer's zip code. My guess is that Visa gift cards are coded as such.
 

jwpamp

Veteran Member
Jan 13, 2006
1,639
1
just wondering if her aunt from another zip code sent it to her as a gift -- whose zip? how would they know? maybe it doesn't even matter with gift cards...I will post when I find out!
 

NooraK

Legend Member
Gold Member
Feb 6, 2008
5,871
26
HO requires the zip because their merchant bank charges them less if we provide it. HO doesn't decide whether or not the charge is approved, that's up to the bank. The bank on the other hand then can decide if they approve or decline the charge if that zip code doesn't match. I would think that in the case of a gift card, the issuing bank would not be to stringent on that match, as they can't tell where the purchases has sent the card as a gift.

Just my thoughts based on my years of experience working with credit card authorizations and such.
 

Melissa78

Veteran Member
Gold Member
May 10, 2009
1,121
5
FYI: I had the SAME EXACT situation last night and submitted a show with a host's visa preloaded debit card.... NO GO. Show on hold. So far I have found that PC doesn't take any preloaded cards...Pennsylvania state issued (as well as New York) have not been able to be processed by PC and they all had Visa or MC logo's. I have entered the zip, the card is registered and it still won't go. Now i'm just panicked that I won't earn the bag since I had 2 shows submitted and both went on hold. :I

Hope you have better luch than I am having.
 

jwpamp

Veteran Member
Jan 13, 2006
1,639
1
I will post the answer when I call HO. I have a feeling that they probably have to do these "manually".

I already warned my customer that we may have to use an alternate form of payment, so there is no problem there.

As for your shows on hold, as long as you get them reconciled, they should still send your bag. Congrats!
 

straitfan

Veteran Member
Gold Member
Jul 31, 2006
1,459
7
Ya'll got me worried, as I submitted a show last night with a gift card on it. I questioned the zip code, but just decided to put the customer's zip. I just checked my shipment status and the show is marked as picked.................Nothing listed under "resolve declined credit cards".
 

jwpamp

Veteran Member
Jan 13, 2006
1,639
1
It could be that gift cards will take any zip when processed (they can determine if it is a gift card by the number sequence). They could have resolved this issue at HO already, who knows?

I haven't submitted it yet. Just wanted to avoid any issues ahead of time!
 

PCMomto4

Member
Jun 15, 2009
258
0
I got a Visa gift card for Christmas and if I wanted to use it to purchase online or over the phone then I had to register it on the website first and there was a website on the back of it. I am assuming that ordering from PC woudl be like a online or phone order, so maybe see if hers has a website on it to register it. When I registered mine just to see what it would do I had to input all of my information, address wise and all. I didn't use it to purchase anything online, but I am assuming since I registered it and I had to put in my address and zip that would be the zip code I would use if I did.

Hope that makes sense.
 

Melissa78

Veteran Member
Gold Member
May 10, 2009
1,121
5
The card the host used was registered online. I tried to call HO but they were closed. The girl checked the balance on it and it is $3 short now b/c the gift card company already took out a monthly fee (and she just got it for this purpose). I now know these cards are not good - filled with fee's. I made the suggestion to cash it out at an ATM and of course, another fee plus the atm fee that whatever bank owns it tacks on.

Lesson learned: I will be very specific with closing out a show and methods accepted. Who doesn't have a bank account this day in age? That one always baffles me. I'm now offering hosts incentive to not send me a check so that I don't have to go to the bank. Such an inconvenience since I work longer hours than banks are open (imagine that). :) My first 2010 incentive for hosts has already caused me grief. Hope its not a sign for what 2010 is to bring.
 

wadesgirl

Legend Member
Gold Member
Jul 25, 2007
11,412
31
The card the host used was registered online. I tried to call HO but they were closed. The girl checked the balance on it and it is $3 short now b/c the gift card company already took out a monthly fee (and she just got it for this purpose). I now know these cards are not good - filled with fee's. I made the suggestion to cash it out at an ATM and of course, another fee plus the atm fee that whatever bank owns it tacks on.

Lesson learned: I will be very specific with closing out a show and methods accepted. Who doesn't have a bank account this day in age? That one always baffles me. I'm now offering hosts incentive to not send me a check so that I don't have to go to the bank. Such an inconvenience since I work longer hours than banks are open (imagine that). :) My first 2010 incentive for hosts has already caused me grief. Hope its not a sign for what 2010 is to bring.

When talking to my hosts about closing their show I always tell them that we will close over the phone and she can pay me for her order and any other outstanding orders with her debit card or credit card. I tell her to have all of those paying with a check after the show to write the check to her. 99% of the time this works perfect for me and the host. I wouldn't suggest offering an incentive just make it the way you run your business.
 

jwpamp

Veteran Member
Jan 13, 2006
1,639
1
FYI -- per HO this morning....they can NOT accept Gift Cards as forms of payment at this time.
 

Sheila

Legend Member
Gold Member
Mar 26, 2008
5,375
75
I've been able to use gift cards in the past, by typing what's on the card "A Gift For You" as the name on the card. Even unregistered cards. I'm betting it's the whole zip thing right now. Hopefully, they will resolve the issue soon!!!

But try re-submitting it with what ever is printed on the card & the zip for the card company & see if it goes through! LOL Can't hurt, right?
 

straitfan

Veteran Member
Gold Member
Jul 31, 2006
1,459
7
I wonder if they know they DID take one on Friday?!?! And the customer even paid for 2 different orders with it! LOL!
 
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