1. Join Chef Success Today!
    Get support for your PC business today! Increase your sales right now! Download 1000s of files and images, view thousands of support threads! Totally Free!
    Dismiss Notice

Pampered Chef: New Zip Code Requirement and Using a Gift Card?

  1. jwpamp

    jwpamp Veteran Member

    1,646
    1
    I had a customer last night that used a Visa Gift Card for her payment. Does anyone know what to enter for the "Billing Zip Code"?

    I will check with HO on Monday morning, but thought someone may have already run across this situation and it would save me a call.

    TIA
     
    Jan 16, 2010
    #1
  2. raebates

    raebates Legend Member Staff Member

    20,193
    402
    I'd put in the customer's zip code. My guess is that Visa gift cards are coded as such.
     
    Jan 16, 2010
    #2
  3. jwpamp

    jwpamp Veteran Member

    1,646
    1
    just wondering if her aunt from another zip code sent it to her as a gift -- whose zip? how would they know? maybe it doesn't even matter with gift cards...I will post when I find out!
     
    Jan 16, 2010
    #3
  4. NooraK

    NooraK Legend Member Gold Member

    5,937
    30
    HO requires the zip because their merchant bank charges them less if we provide it. HO doesn't decide whether or not the charge is approved, that's up to the bank. The bank on the other hand then can decide if they approve or decline the charge if that zip code doesn't match. I would think that in the case of a gift card, the issuing bank would not be to stringent on that match, as they can't tell where the purchases has sent the card as a gift.

    Just my thoughts based on my years of experience working with credit card authorizations and such.
     
    Jan 16, 2010
    #4
  5. Melissa78

    Melissa78 Veteran Member Gold Member

    1,122
    5
    FYI: I had the SAME EXACT situation last night and submitted a show with a host's visa preloaded debit card.... NO GO. Show on hold. So far I have found that PC doesn't take any preloaded cards...Pennsylvania state issued (as well as New York) have not been able to be processed by PC and they all had Visa or MC logo's. I have entered the zip, the card is registered and it still won't go. Now i'm just panicked that I won't earn the bag since I had 2 shows submitted and both went on hold. :I

    Hope you have better luch than I am having.
     
    Jan 16, 2010
    #5
  6. jwpamp

    jwpamp Veteran Member

    1,646
    1
    I will post the answer when I call HO. I have a feeling that they probably have to do these "manually".

    I already warned my customer that we may have to use an alternate form of payment, so there is no problem there.

    As for your shows on hold, as long as you get them reconciled, they should still send your bag. Congrats!
     
    Jan 16, 2010
    #6
  7. straitfan

    straitfan Veteran Member Gold Member

    1,467
    7
    Ya'll got me worried, as I submitted a show last night with a gift card on it. I questioned the zip code, but just decided to put the customer's zip. I just checked my shipment status and the show is marked as picked.................Nothing listed under "resolve declined credit cards".
     
    Jan 16, 2010
    #7
  8. jwpamp

    jwpamp Veteran Member

    1,646
    1
    It could be that gift cards will take any zip when processed (they can determine if it is a gift card by the number sequence). They could have resolved this issue at HO already, who knows?

    I haven't submitted it yet. Just wanted to avoid any issues ahead of time!
     
    Jan 17, 2010
    #8
  9. PCMomto4

    PCMomto4 Member

    258
    0
    I got a Visa gift card for Christmas and if I wanted to use it to purchase online or over the phone then I had to register it on the website first and there was a website on the back of it. I am assuming that ordering from PC woudl be like a online or phone order, so maybe see if hers has a website on it to register it. When I registered mine just to see what it would do I had to input all of my information, address wise and all. I didn't use it to purchase anything online, but I am assuming since I registered it and I had to put in my address and zip that would be the zip code I would use if I did.

    Hope that makes sense.
     
    Jan 17, 2010
    #9
  10. Melissa78

    Melissa78 Veteran Member Gold Member

    1,122
    5
    The card the host used was registered online. I tried to call HO but they were closed. The girl checked the balance on it and it is $3 short now b/c the gift card company already took out a monthly fee (and she just got it for this purpose). I now know these cards are not good - filled with fee's. I made the suggestion to cash it out at an ATM and of course, another fee plus the atm fee that whatever bank owns it tacks on.

    Lesson learned: I will be very specific with closing out a show and methods accepted. Who doesn't have a bank account this day in age? That one always baffles me. I'm now offering hosts incentive to not send me a check so that I don't have to go to the bank. Such an inconvenience since I work longer hours than banks are open (imagine that). :) My first 2010 incentive for hosts has already caused me grief. Hope its not a sign for what 2010 is to bring.
     
    Jan 17, 2010
    #10
  11. wadesgirl

    wadesgirl Legend Member Gold Member

    11,443
    34
    When talking to my hosts about closing their show I always tell them that we will close over the phone and she can pay me for her order and any other outstanding orders with her debit card or credit card. I tell her to have all of those paying with a check after the show to write the check to her. 99% of the time this works perfect for me and the host. I wouldn't suggest offering an incentive just make it the way you run your business.
     
    Jan 17, 2010
    #11
  12. jwpamp

    jwpamp Veteran Member

    1,646
    1
    FYI -- per HO this morning....they can NOT accept Gift Cards as forms of payment at this time.
     
    Jan 18, 2010
    #12
  13. chefcharity

    chefcharity Advanced Member

    701
    0
    Oh my goodness, really? And how ironic that PC awards us Visa gift cards from time to time.
     
    Jan 18, 2010
    #13
  14. Sheila

    Sheila Legend Member Gold Member

    5,438
    85
    I've been able to use gift cards in the past, by typing what's on the card "A Gift For You" as the name on the card. Even unregistered cards. I'm betting it's the whole zip thing right now. Hopefully, they will resolve the issue soon!!!

    But try re-submitting it with what ever is printed on the card & the zip for the card company & see if it goes through! LOL Can't hurt, right?
     
    Jan 18, 2010
    #14
  15. straitfan

    straitfan Veteran Member Gold Member

    1,467
    7
    I wonder if they know they DID take one on Friday?!?! And the customer even paid for 2 different orders with it! LOL!
     
    Jan 18, 2010
    #15
  16. jwpamp

    jwpamp Veteran Member

    1,646
    1
    What zip did you put in? I will try it and see if I get a "hold" on it....
     
    Jan 18, 2010
    #16
  17. straitfan

    straitfan Veteran Member Gold Member

    1,467
    7
    Just the customer's zip
     
    Jan 18, 2010
    #17
  18. jwpamp

    jwpamp Veteran Member

    1,646
    1
    hmmm...I would like to hear from anyone else's experience with this!!
     
    Jan 18, 2010
    #18
  19. Admin Greg

    Admin Greg Senior Member Staff Member

    2,306
    184
    Just wondering if anyone has run into this gift card zip code problem since last reported?
     
    Apr 27, 2018
    #19
Have something to add?

Draft saved Draft deleted