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New help w/ pp order supply!


Legend Member
Silver Member
Sep 7, 2005
as I am putting in my 1st supply order it says "order not balanced want to proceed" what does that mean? do I proceed? :confused:


Senior Member
Gold Member
Feb 2, 2005
When it says that it usually means you are just closing out of the screen. There is a button to do the payment and then there is a button for balancing. The balancing is making sure payment is correct, and if it is a show making sure the host has used all of her credits and that the money paid matches what the total is. I hope I haven't confused you.



Legend Member
Gold Member
Mar 29, 2005
:) In PP, click on Payment Info and type in the dollar amount you are paying. Your debit info should pop up and hit OK. You should then see two green check marks in the order status box. Then you can send it! WHen I sent my first supply order, it didn't balance and I ended up getting a commission adjustment on my check. You live and learn!


Legacy Member
May 6, 2005
That message will pop up as you're just trying to close out the screen and if you haven't entered your payment information yet. You can't enter payment information until you get your debit card number and set it up on PP. Once you do this, I think the button is on the right hand side of the screen when your supply order screen is up. You click that and specify payment that way. Then when you click on "ok" it should be fine. I hope this makes sense~!
Aug 24, 2005

I placed my first order for supplies and it charged me $8.50 shipping instead of $3.50. Does anyone know why that is? I am a new consultant and this is my very first order,so I paid the $8.50. Should I contact h.o. or is it too late.


Aug 16, 2005
Been there!

Check to see if you may have started another supply order in October and never sent it or did anything with it. Even if you don't put anything on the order PP still saves it until you send it or delete it. The first order for each month should only be $3.50. Pull up your non-commission orders and see if that may be the case. Unfortunately, if you sent it to the home office already there may not be anything you can do about it. If you're lucky, though, they may realize the mistake, apply the correct S&H, and adjust the amount on your next statement. Hope it all works out!

Julie Myers
Independent Kitchen Consultant
Denver, PA