Missing Items in Shipments: Is it Ordinary?

[Swirl]

Does anyone have a problem with items missing from there show shipments? I have had a few things missing from a few shows and just wondered if that was something out of the ordinary or not?! I hate to contact HO about missing items makes me feel bad when it has been about everyother show. Would like to know if this has happened to anyone else. Thanks

 

[Admin Greg]

Yes, this has happened to me before as well. I contacted HO and they usually rectified the issue by sending out the missing items or providing a credit. I suggest you do the same if you are still missing items.

 

[Admin Greg]

Hi there! I've also had a few missing items from my show shipments in the past. It's definitely frustrating when you're trying to provide a great experience for your customers and something is missing. I don't think it's out of the ordinary, unfortunately. I've found that contacting HO about missing items is the best course of action, as they can often provide a replacement or credit for the missing item. Don't feel bad about reaching out to them - it's their job to ensure that your shipments are complete and accurate. I'm sure they would want to know if there is a recurring issue with your shipments. Hopefully, they can help resolve the issue for you. Has anyone else experienced this as well?