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Pampered Chef: Making an exchange

  1. 1234blessed

    1234blessed Novice Member

    45
    0
    I have a host that purchased the UM at 1/2 price, she is not satisfied with it & wants to exchange for a fluted pan. How do I go in and do the adjustment on CC - to put in #s? Thanks!
     
    Aug 4, 2009
    #1
  2. BlessedWifeMommy

    BlessedWifeMommy Veteran Member

    1,762
    3
    Exchanges that change the payment of the show have to be done through calling the Solution Center.
     
  3. legacypc46

    legacypc46 Senior Member Gold Member

    2,353
    6
    I just did this with a customer. Solution Center is great...they'll walk you thru it. :)
     
    Aug 4, 2009
    #3
  4. Melissa78

    Melissa78 Veteran Member Gold Member

    1,122
    5
    I emailed my requests in and they did everything via email. Reality of it was, I didn't know to use the adjustment link and they were FABULOUS about getting it all done for me. I had 3 issues; a defective DCB, a defective bamboo platter and I forgot to order the chillzanne platter and charter host trivet for one of my hosts. Everything was taken care of the next day, no questions asked. My first experience with HO customer service was spectacular. Hope its always that way. I'd call or email them for your exchange.
     
    Aug 4, 2009
    #4
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