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Lost PChef Supply Order: Frustrations & Solutions | Order Delays & Catalogs

In summary, there may be several reasons for delays in your PChef supply order, such as high demand, backorders, or shipping delays. If your order is missing items, please contact customer service for assistance. Any changes in product availability or pricing will be reflected in your order if it was placed after a catalog update. You can track your order through email or your online account, and if you have any issues, customer service is available to assist you.
Happy Mom
177
Has anyone ever had a PChef supply order and a sample order get lost? I ordered in August almost 4 weeks ago. I spent one hour on the phone w/ support who sent me to 4 different departments. One tech was looking on a director's site, and she could not understand why the info was not on my screen. She knew I was a new consultant. Finally I got the information I needed, but I had to reorder by snail mail for my supplies. I am almost out of catalogs.

How long will it take to get this order, in your opinion?
 
I've never had an order get lost before! How strange. Did they have a record of it coming in through PP? Is that how you submitted it? Very weird. It really depends on where you live, but it seems that they ship supply orders the fastest. I live pretty close to the home office and if I submit a supply order via PP in the morning and they process and send it that day, I'll often get it the next business day. They're pretty quick. Plus, you can look under "Shipment Status" on consultants corner to check. Sometimes the UPS tracking info may not be updated until a day or so after they send it out, but it'll give you an estimated arrival date.

I hope your order gets to you quickly! :)
 
  • Thread starter
  • #3
No, PP had no order on file which is why I was on the phone for one hour. However, the good news is that the second orderr was posted and should ship this week.
 

1. Why is my PChef supply order taking longer than expected to arrive?

There could be several reasons why your order is experiencing delays. Some common factors include high demand for certain products, backorders from suppliers, or shipping delays due to unforeseen circumstances. We apologize for any inconvenience this may cause and assure you that we are working to get your order to you as soon as possible.

2. What should I do if my PChef supply order is missing items?

If your order is missing items, please contact our customer service team as soon as possible. We will work with you to resolve the issue and ensure that you receive all the items you ordered. It is possible that items may have been out of stock at the time of your order and will be shipped separately. In this case, we will provide you with an estimated delivery date for the missing items.

3. Will my PChef supply order be affected by catalog changes?

Our catalogs are updated regularly to reflect any changes in product availability or pricing. If your order was placed before the catalog update, your order will not be affected. However, if your order was placed after the update, any changes in product availability or pricing will be reflected in your order.

4. How can I track my PChef supply order?

Once your order has been shipped, you will receive an email with a tracking number. You can also log into your account on our website to view the status of your order and track its delivery. If you are having trouble tracking your order, please contact our customer service team for assistance.

5. What is the best way to contact customer service about my lost PChef supply order?

You can reach our customer service team by phone, email, or live chat. Our team is available to assist you Monday through Friday from 8am to 5pm CST. We strive to respond to all inquiries within 24 hours, but during high volume periods, it may take longer for us to get back to you. We appreciate your patience and understanding.

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