Has anyone ever had a PChef supply order and a sample order get lost? I ordered in August almost 4 weeks ago. I spent one hour on the phone w/ support who sent me to 4 different departments. One tech was looking on a director's site, and she could not understand why the info was not on my screen. She knew I was a new consultant. Finally I got the information I needed, but I had to reorder by snail mail for my supplies. I am almost out of catalogs. How long will it take to get this order, in your opinion?