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I got mine at Marcs (a local discount store.) In fact, I have an extra. The first one I got was defective, so they replaced it and told me I could toss the old one. Stubborn me, I went and got another battery to see if that was the problem. It wasn't.
I just looked at mine. The gray button on the back is to change the clock timer from a 12 hour "regular" clock to a 24 hour "military" clock. I didn't see a way to turn off the beep. Who would want to turn off the beep anyway? How would that help you??? LOL
But I did see a reset button back there. It's recessed below the white plastic & is gold. Have your customer stick a pen in the hole & reset the timer. Maybe that will work.
My timer is also not sounding. I tried resetting it by pushing on the gold with a pen in the back, but with no luck. I did feel the gold recess when I pushed on it, but now it is just dented. Any other ideas to make the sound work again? I already replaced the battery.