I know this old, but I need an answer and the solution center has me on hold and no call back is offered. I was inactive for 2 months, and just submitted a fundraiser on the 12th of this month. I called last week and was told I am eligible to submit a kit enhancement . So I tried to submit and it says ineligible as you must be active for 3 months before you are eligible . What the heck, I called and checked before I wasted my time compiling an order. Any answers?