In the entire time I've been with the company - over 11 years - I've never had anyone return something simply because they don't like it. I have a past host who got the Ultimate Mandoline as part of her free/discounted products - not half-price selection - and I overheard her mention that she doesn't care for it. I would like to offer her the opportunity to exchange it but I don't really know how that works. Do I have her pick out $59 in other products and do it that way? It has been less than a year, about six months, but she's only tried to use it once and didn't care for it. I'm not a lot of help because I have some trouble with it myself but basically, I just don't feel that she would use it often even if she didn't have trouble with it.