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Pampered Chef: I've never done a return.......

  1. pcsharon1

    pcsharon1 Veteran Member Gold Member

    1,552
    10
    In the entire time I've been with the company - over 11 years - I've never had anyone return something simply because they don't like it.

    I have a past host who got the Ultimate Mandoline as part of her free/discounted products - not half-price selection - and I overheard her mention that she doesn't care for it. I would like to offer her the opportunity to exchange it but I don't really know how that works. Do I have her pick out $59 in other products and do it that way? It has been less than a year, about six months, but she's only tried to use it once and didn't care for it. I'm not a lot of help because I have some trouble with it myself but basically, I just don't feel that she would use it often even if she didn't have trouble with it.
     
    Mar 30, 2009
    #1
  2. DebbieJ

    DebbieJ Legend Member

    10,901
    2
    Yes, have her pick out some items in exchange first, then CALL the solution center and process it for her. If she owes more, have a form of payment ready (i.e. her credit card #).
     
    Mar 30, 2009
    #2
  3. pcsharon1

    pcsharon1 Veteran Member Gold Member

    1,552
    10
    Thanks so much! I'll contact her tonight.
     
    Mar 30, 2009
    #3
  4. sk8rgrrl99

    sk8rgrrl99 Member

    497
    0
    Wow, what great timing! I was just going to post the same question. I just called the solution center but the hold time exceeds 30 minutes and they are not offering call backs right now.
     
    Mar 30, 2009
    #4
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