Do you think it would help people to become more familiar with retrieving, editing and forwarding newsletters? Maybe a separate one for iContact help? I'm looking at these services that are free conference call (it would be a long distance call for the caller, but so many people have free long distance these days, it's probably not prohibitive), and then a nominal charge to have a webinar where you can view what I am doing on my computer screen. Would be a visual "walk-me-through-this" kind of thing... I was thinking maybe of setting these up maybe once a month or every other month.... ETA - the "nominal charge" for the webinar would be something that I pay - I think you, as a participant, just need internet access... I hope it doesn't sound like you would need to pay for this.... you wouldn't.