1. Join Chef Success Today!
    Get support for your PC business today! Increase your sales right now! Download 1000s of files and images, view thousands of support threads! Totally Free!
    Dismiss Notice

Pampered Chef: I'm so bad!! But it's my calendar!

  1. esavvymom

    esavvymom Legend Member Staff Member

    7,885
    137
    I don't have alot on my October calendar- sort of on purpose..(family stuff)...but I had a couple cooking shows. This one host-to-be that I met at a booth, first rescheduled when I called to do my first coaching call...changed it by 1 week...not a problem- good for me actually! But then she said, can you "Pencil me in also for that Saturday, and I'll let you know which is better?" I was going to call/email her (her phone wasn't working) today to find out what she figured out....since I had another person wanting that date.

    So I get an email from her tonight saying she needs to reschedule because now she has to go out of town and won't be back until the 11th, so she can't do it. (Show was set for the 14th, or MAYBE the 17th :grumpy:). Why she wouldn't be able to still do it was beyond me, but ok. Then she says and "I don't want to do it the week of the state Fair (15th-25th)" .... :confused::confused: What??!? Maybe she's in it somehow...(she didn't say that). So she said, let's just push it to the end of October sometime. "I'll call you".

    Uh... Hold the phone. Never once did she ask me what dates I might have available. So guess what? Besides the fact that it IS inconvenient for me to do the show when SHE wants to....I'm telling her that "I'm sorry, but I'm booked up for the rest of October -( which , now that I look at my calendar, technically, I AM!) So we can do your show in November- here are my open dates still left." :D I'd rather do it in November for SAT anyway! But also to just push back a wee-bit that it's my calendar, too.

    I know- some will disagree, but I'm not a consultant to just be walked all over. I have other customers/shows, and a life. I had one host do that to me, and then bail in the end leaving me high-and dry, having spent money. I'm not walking down the same road.
     
    Sep 28, 2009
    #1
  2. AJPratt

    AJPratt Legend Member Silver Member

    6,701
    2
    The thing is IT IS YOUR BUSINESS. You run it how you want! If you are booked for October, then she should have kept the original date. Put her in November, if that's what you want. And, I don't know why people think its such a big deal to host. Just be home, that's it. Oh, and if youant to clean up, fine.
     
    Sep 28, 2009
    #2
  3. Patty Davis

    Patty Davis Member

    229
    0
    There are times you have to create value for your service in the customer. It's really easy to think that because we do in-home demos, that we are desperate for those shows. I think you did the right thing!
     
    Sep 28, 2009
    #3
  4. AJPratt

    AJPratt Legend Member Silver Member

    6,701
    2
    Yeah, what she said!
     
    Sep 28, 2009
    #4
  5. Nanisu

    Nanisu Veteran Member Gold Member

    1,213
    11
    I told a customer that cancelled on me the last minute and wanted to change it to another Saturday that I don't schedule hosts that cancel less than a week before their show on Saturdays...Saturdays are the first to go and I hold those dates firm....she got really quiet and rescheduled for a Sunday instead. Just decided to take a little more control when they bail on me the day before and it's obvious they never got around to inviting anyone, despite my coaching calls and postcards. I agree with Patty. We need to create value for our service with our customer.
     
    Sep 28, 2009
    #5
  6. lockhartkitchen

    lockhartkitchen Senior Member

    2,157
    1
    Ditto- I had a host one time that never returned any of my calls, emails. All numbers she had given me as a contact. (she was a minister and would have this phone with her at all times).We were a week out and still no answer to confirm and make last minute arrangements for this show 2 hours from my home. Two days before the show I left a message saying that I needed time to arrange childcare and if I didn't hear from her by xxx the night before, I would have to cancel and she could make it a catalog show. I get an email (not phone call), after 10 PM, saying "well of course I'm still having my show at 11 AM. I have all the food."

    I emailed her back, that I would not be coming. I needed the courtesy of a return phone call, so I could plan, etc. I didn't feel bad. I have the choice of who I work with. In five years, I've only had 2 "flakes". I think those are pretty good odds.
     
  7. dannyzmom

    dannyzmom Legend Member Gold Member

    9,371
    17
    I think it's funny that you posted this thinking people were going to tell you that YOU were wrong for taking control of your calendar - LOL You're doing the right thing!!

    I did a show in June for a lovely hostess - we've actually become friends. Anyway, one of her neighbors (we'll call her Tina) at that show wanted to book - but wanted an October date. I put her in pencil. Called & emailed her a few times over the months just to stay in contact - always left messages and never got replies to emails. When I had not gotten a reply from her by early September, I assumed she was no longer interested (I had left her several "Just calling to confirm our date" messages).

    So last week I am talking to the original host and she mentions that her friend is still planning to have her show. Well, original host (we'll call her Lisa) lays into her "You know Carolyn is running a business - this is how she feeds her family so if you flake out & don't return her calls do you think she's going to hold that date for you? No! She's going to offer it to someone else! blah blah blah..." So, Tina says she'll call me (that was last Thursday). I get an email from Tina today saying: "Hi Carolyn,


    Trying to get my team together. I may need to change my date from Otober 22 to October 23.
    School night adn most people are having a problem with this."

    Oh yeah - no problem cause lemme tell ya - I was not only holding the 22nd for you but I was holding the 23rd as well - NOT.
    Oh - and a note -- there is no school on the 23rd so the night of her show is NOT a school night.
    So, I wrote back to her that the 23rd is not available and we'll need to talk on the phone to figure out a date that will work for both of us as my calendar fills up rather quickly this time of year. Wonder how long it'll be before I hear back from her this time??
     
    Sep 29, 2009
    #7
  8. esavvymom

    esavvymom Legend Member Staff Member

    7,885
    137
    Glad to know I'm not alone then! When I had decided I was going to "fake" a full calendar, it was because I didn't like her assumption of me being available whenever....but after I looked at my calendar for dates, I really AM full- I wish with cooking shows, but I've got a booth, a church-group demo, some things with my family, etc...so not many weekend dates between now and Thanksgiving anyway.

    i sent her 3 dates. We'll see. :)
     
    Sep 29, 2009
    #8
  9. Sheila

    Sheila Legend Member Gold Member

    5,425
    84
    I had someone on Sunday trying to "pick" their date. I clearly had times marked & was pointing the the ones that were available & she was trying to pick a weekend that was not an option. I politely told her that she had to work WITH me, that I chose a career which allows me to set my own schedule & she was trying to choose dates that I've set aside for family activities. She was very easily diverted to one of my available dates & didn't seem to mind that I had blocks of time reserved for family. :D I think sometimes they don't really realize that we have a schedule for a reason. ;)
     
    Sep 29, 2009
    #9
  10. Sheila

    Sheila Legend Member Gold Member

    5,425
    84
    Anne, I don't want to hijack, so I'm going to go start a new thread to address this "issue" I had this last weekend. :eek:
     
    Sep 29, 2009
    #10
  11. raebates

    raebates Legend Member Staff Member

    18,373
    399
    Good for you.

    I have no problems whatsoever telling people that my calendar is full once it reaches my definition of full. I learned long ago that if I put a day of rest on my calendar I can honestly say I already have something on my calendar for that day.
     
    Sep 29, 2009
    #11
  12. colegrovet

    colegrovet Veteran Member Gold Member

    1,075
    2
    the last hostess that asked me to change the date, decided to keep it. She wanted to reschedule for the following month. I told her I was booked for that month and the earliest I could reschedule her was almost 8 weeks out.. She was shocked that I was booked that far out, so she ended up keeping her date.
     
    Sep 29, 2009
    #12
  13. Jules711

    Jules711 Veteran Member Silver Member

    1,942
    3
    People respect you more if you know what you want/need. If you don't, it feels more like a hobby. I've had people request certain recipes (I tell them they are welcome to make them, but these are my options this month) or pick dates (I tell them what I have available). I don't think I've ever truly had a negative response. Sometimes they just need guidance. Good job sticking to what you wanted!!
     
    Sep 29, 2009
    #13
  14. TrishPCMommy

    TrishPCMommy Member Gold Member

    221
    0
    These are all things I wish I had learned in my first year! I was ready to quit in December because I felt walked on! I'm glad I stayed with it and went to Nat'l Conf this summer! I have know realized what "making it my business" means to me and I definitely explained it to both of my recruits!
     
    Sep 29, 2009
    #14
  15. Nanisu

    Nanisu Veteran Member Gold Member

    1,213
    11
    Like I've said before, Target is open only certain hours. If you don't want to shop during those hours, that's your choice, but that's when it's open....we have the same power!
     
    Sep 29, 2009
    #15
  16. beckyjsmith

    beckyjsmith Member

    398
    0
    I am so glad you took charge like that. Seriously.. I agree with a previous poster who said that some people assume that because our businesses are based in the home we must be desperate for business. I had a potential schedule a show last September. She works with one of my good friends. My friend forwarded an email she sent to everyone at work inviting them to a picnic at her house with volleyball, pig roast, etc. Oh, and a representative from Pampered Chef will be there. I called her and told her that I would not be there, and that she was welcome to do a catalog order but I have certain criteria for my shows and being available at her cookout was not something I was willing to take time away from my family for. She did end up doing a catalog show, surprisingly, and she is still a consistent customer.
     
    Sep 29, 2009
    #16
  17. chefjeanine

    chefjeanine Senior Member Gold Member

    2,955
    98
    Wow, that takes some nerve. Imagine how angry you would have been if you'd just shown up for her "little event".
     
    Sep 29, 2009
    #17
  18. beckyjsmith

    beckyjsmith Member

    398
    0
    That's what I thought. Oh well.. it takes all kinds....lol.
     
    Sep 29, 2009
    #18
Have something to add?

Draft saved Draft deleted