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What you need to do is have called or e-mailed right after you registered and the tours filled up. There is a make shift waiting list (they'll tell you there isn't) and they're putting people into tours as spaces open up.
I suspect it's not much different from the waiting list for Packers season tickets.
I actually called the home office yesterday (not the 800#), after an unsuccessful email. I spoke to a very nice woman named Delores in registration and I told her that I was a first time conference attendee and that the tours were full by the time I registered (the day registration opened) She then asked me if I wanted to be on tour 1 or tour 3, and that's about it. I was only on the phone for about 5 minutes and it was taken care of. Someone must have been watching over me. I hope those of you who are still waiting all get the chance to go.