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Icontact question - issues with accounts?

Bren706

Senior Member
Gold Member
Mar 21, 2007
2,395
27
I have been corresponding with someone from icontact because I had a "issue with your account" message when I logged in. I guess they are wondering about an "opt-in process". Here is a bit from the e-mail that I received:

* How were these addresses accumulated? What are the specific addresses of the sign-up forms?>> * Where is the permission statement the subscribers agree to when signing up?>> This information will allow us to further review your list(s) to ensure that it is indeed permission-based.>



Have you had this issue with icontact yet? Do you use their sign up forms? I leave my contact address blank, and do not use the opt-in process or whatever it is when I add new contacts. Just curious if anybody else is going through this and how you resolved it.:yuck::confused:
 

PampChefJoy

Veteran Member
Gold Member
Jul 18, 2005
1,814
8
Can you send them a copy of your drawing slip or order form where it asks for customer email address? (mine said "for newsletter containing recipes, tips, and specials" so they knew what they were giving me their email address for.)
 

Sheila

Legend Member
Gold Member
Mar 26, 2008
5,375
75
I'm assuming you are getting a high number of "complaints" from customers who are unsubscribing from your newsletter?
 

Bren706

Senior Member
Gold Member
Mar 21, 2007
2,395
27
  • Thread starter
  • #4
I maybe get 1-2 unsubscribes per month.
 

NooraK

Legend Member
Gold Member
Feb 6, 2008
5,871
26
Maybe you should get a phone number and actually talk to someone. It sounds like they're wanting to make sure you're not using their service to spam, but it might be best resolved with a two way conversation rather than email.
 

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