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Sounds like it went through the dishwasher. They get dark and can leak when this happens. Since they are not dishwasher safe I don't think that HO will replace it for you. I'm not sure if there is anyway to clean it up, and if it has leaked it probably won't work as well anymore.
A little late in reply, but I have learned using "Bar Keepers Friend" works. I bought Stainless Steal Pots & Pans and ended up using it on the Ice Cream dipper because the same happened, well it worked.
So try suggesting that.
Just a little hint about the ice cream dipper. or new use I should say. I used it at thanksgiving to dip out butter out of the tubs and put them into nicer china dishes. They were cute little balls of butter. everyone asked how I did it.