Here's my story..... I am constantly playing on POGO.com. and in my player profile I state that I sell high quality kitchen tools. Well low and behold I played a game against a gal and she asked asked me if it was PC that i sold. I said yes and she said that loves PC so much she wanted to book a catalog show off me. LOL She is in VA I am in SC. Well anyways, her mother-in-law had ordered the medium scoop last March at her last party and the inside jumped the track on her the first time so she never even got to really use it. So she contacted me via my website and told me about it and I got a little bit of informationa and voila!! PC replaced it for her, she just got it in the mail 2 days ago!! I LOVE Pampered Chef!! I love the fact that I could help someone because they helped me!! I give them 2 thumbs up!! Not to mention that after I helped her she placed a really nice order for the show!! Life is good in my world!!