Customer Assistance with Professional Cookware Purchase

[PamperedChefLayla]

I have a customer who has the professional cookware that she purchased from another consultant and the 8" saute pan has a very dark botom and the food is sticking. She does not have the receipt nor does she remember the name of her consultant. Is there anything I can do for her??

 

[BeckyC5830]

Re: CookwareDoes she remember who the host of the Show was? If so, she should ask that host the name of the consultant who she purchased the cookware from. Maybe that consultant can help her -- maybe even print out a new receipt for her. Other than that, I'm not sure how much you can help her without a receipt.

 

[pcchefjane]

Re: CookwareEven with that on lifetime guarantee, she can't "prove" she bought it directly from PC and not at a Yard Sale or the Outlet. Just explain to her that you are really sorry but unless she can remember the Host's name and the Host can remember the Consultant's name, the guarantee is void. You may offer her 10% off a new set.

 

[Intrepid_Chef]

Re: CookwareTell her to call 1-888-OUR CHEF. If she remembers the name of the host, the consultant or the approximate date of the show, they can look up her information for her. I have done this many times for customers. (However, I will not do it again becuase the hold times are ridiculous.)

 

[babywings76]

Re: CookwareHave her call the lifetime guarantee number: 800-808-5395
They might be more sympathetic speaking with the actual customer. And if she's not happy, they might try to do something to appease her. If she doesn't have any luck, then maybe you could offer her a discount on buying a new one. Or offer her a "free" show and then maybe she could get things w/ her free and half-priced items.