I did a show in November and I just got a call yesterday from one of the guest. She said that she didn't receive some of her items. She said the reason she didn't call before is because she has surgery and didn't get to her stuff until now. The host told me she checked the items that went to each of her guest twice...which I totally believe because that's just how she is. Does anyone have any suggestions on what I should say to this guest or how I should handle this? I don't want to be buying her items just because she said she didn't get them.