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Pampered Chef: Bookings How would you respond to this??

  1. cookie325

    cookie325 Member

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    I had a show booked for July from a show I did in May. This lady did not attend the show, so I've never met her in person - only talked to her once over the phone to set the show up. I emailed her the host information from my PWS nearly a month ago (as soon as the show was set up) and last night, I got this from her:

    "Nicole,i am very sorry but my husband and i have seperated and are no longer living together and i will be unable to have a party as i do not have a place to host one. So sorry Erren"

    I'm at a loss for words on how to even respond other than something along the lines of I'm sorry to hear that, obviously I'll word that better, but you get the idea. Any thoughts on what else to say? Should I even say anything else?
     
    Jun 27, 2009
    #1
  2. Nanisu

    Nanisu Veteran Member Gold Member

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    "Dear_______", I am so sorry to hear of your life sitution. Thank you for being considerate enough to let me. I will keep you in my contact list, and maybe we can do some business in the future. You can always visit my website at _________________. Thanks again for your thoughfulness."
     
    Jun 27, 2009
    #2
  3. jbdowd0798

    jbdowd0798 Veteran Member Gold Member

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    Just wish her well on her new life, tell her if there is anything you can do, to please contact you. Maybe offer your home to host it- if you can/want to.
     
    Jun 27, 2009
    #3
  4. cookie325

    cookie325 Member

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    I had considered offering my home for hosting, as I do this for other hosts, but I am afraid of sounding insensitive to her situation. I know when I separated from my husband, the last thing on my mind would've been hosting a show of any type. That being said, she did mention not having a place to host, so I wasn't sure whether to offer or not.
     
    Jun 27, 2009
    #4
  5. jbdowd0798

    jbdowd0798 Veteran Member Gold Member

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    You could pose it as a positive thing plus as you said SHE mentioned not having a location. Remember the worst thing she might say is No Thanks. :) I do however appreciate you senitivity to the situation!
     
    Jun 27, 2009
    #5
  6. raebates

    raebates Legend Member Staff Member

    18,373
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    I've had that happen. Here's basically what I said:

    I'm so sorry! Please put Pampered Chef right out of your mind. One day in the future, when your life seems like like it's a little more in balance, we can talk about you hosting a party. In the meantime you'll be in my thoughts and prayers.
     
    Jun 27, 2009
    #6
  7. mscharf

    mscharf Advanced Member

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    I agree. Let her know she will be in your thoughts and prayers. Hopefully this is true, but it also says a lot about your character, and when she is ready you will be where she turns.
     
    Jun 27, 2009
    #7
  8. raebates

    raebates Legend Member Staff Member

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    I believe that relationships are the most important part of a DS business. Once people know that I truly care for them as a person, they're more likely to like and trust me. They can purchase the products without me. Only knowing, liking, and trusting me will make them loyal to me.

    And, yes, I truly do care about each of my customers and hosts.
     
    Jun 27, 2009
    #8
  9. mscharf

    mscharf Advanced Member

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    Beautifully put, couldn't have said it better myself!!
     
    Jun 27, 2009
    #9
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