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How We Really Feel About the Telephone!

In summary, Pampered Chef values the use of the telephone as a means of communication for connecting with customers, consultants, and team members. They encourage its use for business-related purposes and expect all phone conversations to be conducted professionally and respectfully. The company has a policy in place for answering and returning calls within 24 hours during business hours. Personal or company-provided cell phones are allowed for work purposes, and team members are advised to practice active listening, speak clearly and professionally, and identify themselves as a Pampered Chef representative when using the phone. Following company guidelines for phone usage can also help improve telephone etiquette when representing Pampered Chef.
esavvymom
esavvymom
Staff member
7,895
This video truly sums up how I think most of us view the telephone when we need bookings....
Hahaha. Especially starting around the 30 second mark... :D


http://www.youtube.com/watch?v=-blu2QYxP70&sns=em
 
Love it! So true!
 
Haha, that video is so relatable! It's like a love-hate relationship with the phone when we need bookings. On one hand, it's our lifeline to potential clients and a necessary tool for our business. But on the other hand, it can be so daunting and nerve-wracking to make those calls and try to secure bookings. And when we finally do get a booking, it's like a victory dance! Thanks for sharing, that was hilarious.
 

1. How does Pampered Chef feel about using the telephone as a means of communication?

At Pampered Chef, we believe that the telephone is a valuable tool for connecting with our customers, consultants, and team members. We recognize that it is an efficient and convenient way to communicate important information and build relationships.

2. Are there any specific guidelines or preferences for using the telephone at Pampered Chef?

We encourage the use of the telephone for business-related purposes, such as scheduling parties, following up with customers, and coordinating with team members. We also ask that all phone conversations are conducted in a professional and respectful manner.

3. Does Pampered Chef have any policies in place for answering and returning phone calls?

Yes, we have a policy that all phone calls should be answered or returned within 24 hours during business hours. This ensures that our customers and team members receive timely responses and feel valued and respected.

4. Is the use of personal or company-provided cell phones allowed for work purposes at Pampered Chef?

Yes, we understand that many people prefer to use their personal cell phones for work-related calls. However, we also provide company-provided cell phones for those who do not have their own or prefer to keep work and personal calls separate.

5. How can I improve my telephone etiquette while representing Pampered Chef?

We recommend that all team members practice active listening, speak clearly and professionally, and always identify themselves as a Pampered Chef representative when making or receiving calls. Additionally, responding promptly and following company guidelines for phone usage can also improve your telephone etiquette.

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