How to Replace Warranty Items for Broken Products?

[brandyk]

Can anyone tell me how to start to return items to the HOme Office that are under warranty that have broken? Just regular wear and tear on the items from what I can tell....thanks!!

 

[BethCooks4U]

Start by locating the receipt. Then call PC at 888-OUR-CHEF and tell them the issue. They need the show number (which contains the consultant number). If you were not the consultant and they don't have a receipt do some brainstorming with them. Who was the consultant? Who was the host? When was the party? That will help a lot when talking to PC - they just may be able to find the show for you.

If it is a lifetime guarantee item or something obviiously new I would have the guest call PC her/him self. Sometimes they will honor the guarantee without the receipt if the call is sincere enough and the guest's innocence helps ...but then you never know.

 

[brandyk]

Thank you sooo much...I do have the receipts...One is Stoneware and the other is the food chopper....they are both under warranty still....so I will call them and see what they can do for me...I was not the consultant, wish I was, but I have all the info they will need. Thanks again for your help!
I was not sure if I had to go online or just call, so this helps a lot!!