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How long to get a replacement?

thehaleykitchen

Member
Gold Member
Jan 11, 2010
405
3
I was wondering how long it takes to get a replacement. I did a product adjustment for my trifle bowl that I had just received on Saturday (did the adjustment on the same day). I want to use my trifle bowl but as you can see, the stand is not straight! :cry:
Will I have to send this one in or are they just going to send me a new one? This is the first time I have had to do a replacement.

Thanks,
Karen
 

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babywings76

Legend Member
Gold Member
Jun 19, 2008
7,289
59
After you did the adjustment online, it should have told you whether or not they wanted it back. They will be sending you a replacement right away. Then they'll either be mailing you a prepaid label to put on the box and drop off at the post office, or a Fed Ex person will come pick it up. It's usually a label, I think.
 

babywings76

Legend Member
Gold Member
Jun 19, 2008
7,289
59
Oh, also, you can go onto CC and view the shipment status of adjustments. Once it's shipped, you can click on the tracking info and see the estimated date of arrival.
 

thehaleykitchen

Member
Gold Member
Jan 11, 2010
405
3
  • Thread starter
  • #4
Thanks Amanda,
I did check the email again and it says it doesn't have to be returned but still nothing on a replacement shipment....

Thanks again!
 

ShelbyMichalek

Veteran Member
Dec 20, 2009
1,373
4
Now THAT is really strange! I wonder if that's the only one like that out there?
 

kam

Legacy Member
Staff member
Mar 17, 2006
3,659
322
Use it without the stand if you need to use it! I always forget to put it on the stand anyway. :)
 

NooraK

Legend Member
Gold Member
Feb 6, 2008
5,871
26
I put in an adjustment for my Salad Choppers at the end of last week (Wednesday or Thursday). They did ask for me to return the choppers, but I got my new pair in the mail today.

I have found that for us consultants, they are very good about just sending the replacement item right away because a) they know we need these things for shows and b) because if you don't return what they want back, they could always do a commission adjustment.
 

pcchefjane

Senior Member
Gold Member
Jul 23, 2008
2,715
5
December 2008 when the Trifle Bowls were the Host Special, I had 8 of 15 Trifle Bowls with bad air bubbles in them on either the bases or the sides of the bowls. They told me to throw them away and I did. I kept the lids in case any got messed up so I could replace them. It was nuts! I almost dreaded anyone ordering one for fear of the "air bubbles"!
 

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