How Guest Pays With a Gift Certificate

[MandyK]

Okay, a customer has a gift certificate she wants to use at a show to pay for her order. How do you do that? I don't see anything on P3 -- just check, cc, consultant gift, etc.

 

[MissChef]

From what I understand, she doesn't use it through you, she needs to order through the company. Maybe I'm wrong but that's how I understand it

 

[BethCooks4U]

She cannot use a gift certificate toward an order placed on a show. If it was bought by someone at a show the credit was already given for the sale.

The only way she can use it is to mail her order in to PC or do it on line at www.pamperedchef.com. This is why I do not promote the PC gift certificates. Customers get mad that they can't use them at shows (I do understand why but they don't) and they don't want to pay the extra shipping.

You can, however, buy the gift certificate from her for face value and then use it yourself next time you want to buy something on the outlet or an online gift for someone. She could then use the cash to order on that show.

 

[MandyK]

Thanks! Faster Than Calling My Director -- You Guys Rock!

 

[Jules711]

That's a great idea, Beth! I should have thought of that. I've only had it come up once. I do my own gc, but that have to redeem it through me. That way they CAN use it a the next show I see them at.

 

[raebates]

Yeah, I don't promote the gift certificates anymore. I also make sure that anyone purchasing a gc understands that the recipient cannot use it at a show, even if it's their own show. I mean I really make sure they understand. And, yes, I offer my on gc. I like Beth's idea about "buying back" the gc, though. Thanks!

 

[BethCooks4U]

I actually discourage the purchase of the PC gift certificate but if someone wants it I make sure that they understand how it works. I offer my own GC too.

 

[GeorgiaPeach]

I like the "buy back" idea. I keep wishing the HO would change the policy and let customers use them at a show and the amount spent over the gc value can go towards the show sales!

I don't even talk about the gc unless someone specifically asks.