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How do I do an exchange on a half price item? My customer wants to

Jen1409

Member
Sep 2, 2009
305
1
How do I do an exchange on a half price item? My customer wants to exchnage the medium square bamboo bowl for the large square bamboo bowl.
 

NooraK

Legend Member
Gold Member
Feb 6, 2008
5,871
26
Re: exchange?

You would probably have to call HO for that. She'll have to pay the difference in the half-priced prices.
 

kam

Legacy Member
Staff member
Mar 17, 2006
3,659
322
Re: exchange?

You are probably going to have to do this one over the phone with HO since more money will need to be paid (it's been awhile - but I don't think the online ProdAdj can handle this).

They may take the difference from your debit card and you'll have to collect from the host (unless you have the host CC).

If it were me, I'd call HO - they'll guide you through it. They'll probably send return label for the Med Bowl if it's in the first 30 days.
 

Jen1409

Member
Sep 2, 2009
305
1
  • Thread starter
  • #4
Re: exchange?

Should I just have her call HO?
 

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