A customer of mine bought her mother a set of our cookware for Christmas 7 years ago (or thereabouts). She gave her mother the receipt when she gifted the set. Her mother is now having issues with sticking (never been put in the dishwasher or mistreated she says). She called HO and they asked for the receipt information. She said her mother had misplaced the receipt and asked if there was any way they could find the information without it. The rep told her she would try and then came back after 10 minutes and said "No, I cannot find it." When she asked what she needed to do the HO rep said "You shouldn't have lost your receipt."
I don't know what to do to help her. Any ideas?
I don't know what to do to help her. Any ideas?