- Sep 7, 2005
- 6,977
- 0
Pamperedthelma said:If this is a new purchase, all you have to do is contact customer service either by the web site or the 877 number. They will be very helpful. She will need to box up the one she wants to return and in a couple weeks she will receive the new one. Ups will pick it up. I try to do this for the customer. She can pay you the dif. and they can take it from your account. Hope this helps.