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Help With Pampered Partner!

Sep 6, 2005
233
0
I am trying to transmit a show and everytime I get to the end, I get an error saying that I'm using a version of the software that is older than what is allowed. I downloaded the CD they sent me less than a month ago. I haven't gotten any emails that the program has been updated. When I try to update the program using the Utilities menu, the program just clocks and clocks and never really responds. I've tried calling the technical support number and I was on hold for over a half hour before I gave up. I'm SO frustrated. I'm using PP version 13.0. Is there a different version I should be using???
 

MichelleT

Member
May 31, 2005
65
0
Go to consultant's corner and download version 13.2. I believe that's what mine is.
 

pamperedbecky

Legacy Member
May 6, 2005
4,488
0
They say if you have a dial-up connection that it can take a VERY long time to download the program update. Is that what you have? Maybe you can call tech support FIRST thing in the morning before anyone starts calling. I believe they start at 7 am CST.
 
Last edited:

rwesterpchef

Advanced Member
Nov 24, 2004
504
0
Update Pampered Partner

PamperedPrincess74 said:
I am trying to transmit a show and everytime I get to the end, I get an error saying that I'm using a version of the software that is older than what is allowed. I downloaded the CD they sent me less than a month ago. I haven't gotten any emails that the program has been updated. When I try to update the program using the Utilities menu, the program just clocks and clocks and never really responds. I've tried calling the technical support number and I was on hold for over a half hour before I gave up. I'm SO frustrated. I'm using PP version 13.0. Is there a different version I should be using???
YES, you must update your Pampered Partner. This was mentioned in the "Weekly Bites" email from home office.
 
Aug 21, 2005
3
0
13.2 download

I have dial-up and it took me about 20 minutes to download the update. Just wanted to let you know so you would allow plenty of time.
 

dawn424383

Member
Apr 20, 2005
186
0
I have dial-up also. It took 11 min. to download. Yes, it is a little time consuming, but, it is required to transmit your shows, so it must be done.
 

rennea

Legacy Member
Gold Member
Jul 23, 2005
3,728
0
Same problem

The other day when I went to submit an order I had the very same problem. I downloaded the update (took about 30 seconds) but when I went to install it won't let me. I had to completly remove PP and then download the new one from the website :rolleyes:
 
Sep 6, 2005
233
0
  • Thread starter
  • #8
Thanks for the advice everyone! I finally got through to the technical people last night and was able to fix the problem. For some reason, I get emails from HO for some stuff (like when my shows ship or whatever) but I don't get the regular Weekly Bites emails and I never got the Super Starter emails they send out.
 

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