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Pampered Chef: Help with Pampered Partner!

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  1. I am trying to transmit a show and everytime I get to the end, I get an error saying that I'm using a version of the software that is older than what is allowed. I downloaded the CD they sent me less than a month ago. I haven't gotten any emails that the program has been updated. When I try to update the program using the Utilities menu, the program just clocks and clocks and never really responds. I've tried calling the technical support number and I was on hold for over a half hour before I gave up. I'm SO frustrated. I'm using PP version 13.0. Is there a different version I should be using???
     
  2. MichelleT

    MichelleT Member

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    Go to consultant's corner and download version 13.2. I believe that's what mine is.
     
    Sep 14, 2005
    #2
  3. pamperedbecky

    pamperedbecky Legacy Member

    4,498
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    They say if you have a dial-up connection that it can take a VERY long time to download the program update. Is that what you have? Maybe you can call tech support FIRST thing in the morning before anyone starts calling. I believe they start at 7 am CST.
     
    Last edited: Sep 14, 2005
    Sep 14, 2005
    #3
  4. rwesterpchef

    rwesterpchef Advanced Member

    505
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    Update Pampered Partner

    YES, you must update your Pampered Partner. This was mentioned in the "Weekly Bites" email from home office.
     
    Sep 14, 2005
    #4
  5. 13.2 download

    I have dial-up and it took me about 20 minutes to download the update. Just wanted to let you know so you would allow plenty of time.
     
  6. dawn424383

    dawn424383 Member

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    I have dial-up also. It took 11 min. to download. Yes, it is a little time consuming, but, it is required to transmit your shows, so it must be done.
     
    Sep 15, 2005
    #6
  7. rennea

    rennea Legacy Member Gold Member

    3,733
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    Same problem

    The other day when I went to submit an order I had the very same problem. I downloaded the update (took about 30 seconds) but when I went to install it won't let me. I had to completly remove PP and then download the new one from the website :rolleyes:
     
    Sep 15, 2005
    #7
  8. Thanks for the advice everyone! I finally got through to the technical people last night and was able to fix the problem. For some reason, I get emails from HO for some stuff (like when my shows ship or whatever) but I don't get the regular Weekly Bites emails and I never got the Super Starter emails they send out.
     
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