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If your guest ordered from your site but did not receive an email or show up, there are a few things you can do. First, check your spam or junk folder to see if the email ended up there. If not, reach out to your guest and confirm that they entered the correct email address at the time of booking. You can also check your booking system to ensure that the reservation was successfully processed. If the issue persists, it may be a technical issue with your site or booking system, and you may need to contact a support team for assistance.
There could be a few reasons why your guest did not receive an email or show after ordering from your site. It could be due to a technical issue with your booking system, an error with the guest's email address, or the email may have been marked as spam. It's best to check all of these potential issues and reach out to your guest to confirm their email address and make sure they received the confirmation email.
Yes, if your guest did not receive the email confirmation, you can resend it to them. Log into your booking system and find their reservation. There should be an option to resend the confirmation email to the guest. If you are using a third-party booking system, you may need to contact their support team for assistance with resending the email.
If your guest's reservation shows up in your system, but they did not receive an email confirmation, it's possible that there was a technical issue with the email delivery. You can try resending the confirmation email or contacting your email provider to see if there were any issues on their end. It's also a good idea to reach out to your guest and confirm that they received the email or if they need any further assistance.
To prevent this issue from happening in the future, make sure to regularly check your spam or junk folder for any missed emails. You can also ask your guests to add your email address to their contacts to ensure that your emails do not get marked as spam. Additionally, it's important to regularly test your booking system to ensure that it is functioning properly and that emails are being delivered successfully.