1. Pampered Chef relies on relationships and communication. How are you managing your business in the wake of Coronavirus and social distancing? Discuss here
    Dismiss Notice

Pampered Chef: Sales Has online ordering affected show attendance?

  1. I am returning to PC after several years away (signing next week when my new director is back in town!) and am pleased to see the online ordering capability. I'm wondering if you all have found that it has reduced show attendance, increased outside orders, or had no impact on show sales?

    There were always those, of course, who didn't come to the party for whatever reason but ordered from the catalog - this doesn't change anything for them. But, in my "olden days" there was a bonus given to the host for getting 15 or more guests - if that still exists, I could see this being an "easy way out" for people who are on the fence about whether to attend, possibly costing the host her bonus. Does that bonus still exist, has this affected it, are you seeing smaller parties? Just curious - thanks!

    Janet
     
    Mar 10, 2009
    #1
  2. DessertDivaFL

    DessertDivaFL Veteran Member Gold Member

    1,313
    1
    On-line ordering hasn't negatively affected anything for me.

    Sometimes there are extra incentives for # of guest sales for the host. But that isn't every single month.

    WELCOME BACK TO PC!!!
     
    Mar 10, 2009
    #2
  3. babywings76

    babywings76 Legend Member Gold Member

    7,306
    59
    There isn't a bonus for the number of attendees, just the total show amount. Having the option of online ordering really has come in handy for people who can't come. So many people like to do stuff on line these days, so there always seems to be a couple outside orders that were placed online for my hosts.
     
    Mar 10, 2009
    #3
  4. stefani2

    stefani2 Veteran Member

    1,687
    1
    I don't think it has affected my attendance. I encourage my hosts to tell those who replied 'No' or 'Maybe' to attending to check out the website. Also great for those who live out of town or province/state.
     
    Mar 10, 2009
    #4
  5. DebbieJ

    DebbieJ Legend Member

    10,901
    2
    It has DEFINITELY increased outside orders for me!
     
    Mar 10, 2009
    #5
  6. ChefBeckyD

    ChefBeckyD Legend Member Gold Member

    20,466
    33
    ME too - especially for those who are out of town. Just got 2 orders this morning for my show on Saturday. One was from OH, and the other was from NC! $100 in outside orders from people who definitely wouldn't be attending the show!
     
    Mar 10, 2009
    #6
  7. etteluap70PC

    etteluap70PC Legacy Member Gold Member

    3,667
    2
    I agree it has not affected attendance but has increased outside orders!
     
    Mar 10, 2009
    #7
  8. pamperedharriet

    pamperedharriet Legacy Member

    4,172
    1
    Welcome back, Janet! Lots have changed for the better!

    We are no longer on a Points system. Once in a great while there is an extra for the host if he/she has "X" number of orders or if the sales are over "X$". These are in addition to the wonderful monthly host specials and rewards.

    Party attendees vary from party to party. The website is a great tool as others have mentioned to have someone who wouldn't normally have a chance to order on someone's show without catalogs being mailed out to them in time to order online and place their order under the hosts name.

    Our websites are also great for those who just want to order when they need something that normally wouldn't order because they don't want to go to a show or have a show. As you know there are lots of people who just prefer to do their shopping online whenever they want something. I have some customers that do this frequently and are very happy that we offer them this.
    Who would refuse extra money/commission?

    We also have an outlet on our websites of retired items for whatever reason that offers us and our customers a chance to pick up for a small fraction of the original price. While they are clicking to get to the outlet they sometimes check out our current line and order too. That is a bonus!

    I don't think that our websites have really taken away too much business for most of us. Many times you get an order from someone you don't know who was referred by a friend and you end up with a new customer who may just be looking to have a show.

    I probably went on more than you asked but thought you might like to know these facts too.
     
  9. Sure appreciate all the feedback. Harriet mentioned the outlet area for retired items - are those orders tied to a particular consultant? The couple of times I ordered from there, it gave me contact info for a local consultant *after* I had made my purchase. Did those consultants get credit for my order? Or - does a consultant get credit for the order only if they get to the outlet through that consultant's personal site?

    Thanks all!
    Janet
     
    Mar 10, 2009
    #9
  10. chefann

    chefann Legend Member Gold Member

    22,238
    6
    The consultant who has the website through which the customer enters the outlet gets the credit. But, outlet orders are individual online orders, and consultants can't accept those until they qualify ($1250 career sales).
     
    Mar 10, 2009
    #10
Have something to add?