So, I was doing a show about a month ago and while using the microwave, something happened to the glass turnplate. Part of it melted (wierd, I know). The spot was about the size of a berry,didn't make a hole in it just a big dip in the glass...then it cracked around the dip. Still think it is usable, but was my fault. My question is... has anyone used the demo ins before? I submitted a claim and they said they would contact the host to finish up. I was wondering about how long this takes? I just realized a couple of days ago that this is probably why we pay $2 a month, for cases like this. I have been looking for a replacement plate myself but cannot find the right size unless I order one on-line and they can be upto $40! Anyhow, thanks for the input!