Has Anyone Else Had This Happen?

[stefani2]

I am noticing that the information I put into PP is not being saved - it goes back to the default setting the next time I open up the program. I just got off the phone with Tech Supp and they said 'that is not possible'.

Last night, I was SO stressed out because I could not believe I have $350+ in cheques that have not been given to me yet. Well, the more people I am talking to - they all say they gave me their CC information - and now I specifically remember them giving it to me! When I go onto PP - it says they paid by Cheque. (Most of these people live out of town - so it wouldn't make sense WHY I would accept a cheque from them KNOWING that I wouldn't see them right away).

Same as Customer Information, I am entering it in and then it disappears the next time I open it up (and I am clicking 'OK' and not 'Cancel' to confirm the information).

Is it just me???!!!

 

[jrstephens]

Call Tech Sup back and keep talking to someone until they believe you. Whe I start out yesterday with my call b/c P3 was not showing any FPV they told me that was not possible to and I told them I knew it was b/c I was looking at it. I ended up having to uninstall and reinstall P3 and they copied my database for me. Thankfully I did ave mine backed up to the last show if they could not copy my database.

 

[stefani2]

mix upThe same thing happened to my FPV too. I went into PP twice and the FPV changed - I kept phoning my Host back to say 'you have $XXX in unused FPV - she kinda got annoyed by the end and told me to just submit the show!