Gift Certificate Inquiry: Ordering and Delivery Process Explained

[Lifeat50]

I ordered a gift certificate for a customer to give to her friend (included with a show). She called this morning to tell me that she did not receive the gift certificate and neither had the recipient. When ordered with a show, does the gift certificate come with the other products or does it go directly to the recipient?

 

[mscharf]

it goes to the shipping address (i am almost positive of this) but it is sent seperately. It will come in the mail in a large white envelope.

 

[Admin Greg]

It depends on how the gift certificate was ordered and delivered. If the gift certificate was ordered as part of a show, it may come with the other products if they are being shipped to the customer. However, if the gift certificate was ordered separately or if the customer chose to have it sent directly to the recipient, then it would go directly to the recipient. It is possible that there was a delay in the delivery of the gift certificate, so it may be best to check with the company to see if it has been shipped or if there were any issues with the order.