Lisa/ChefBear
Gold Member
- 1,293
I've got a repeat customer who at a show at end of March ordered the Rice Cooker and in mid April finally used it for first time, well it MELTED in her microwave, almost cost on fire and microwave still smells of melted plastic when you use it. She put it in for 15 minutes with half a batch of rice and water and it wasn't even to 7 minutes and she said she could smell this AWFUL smell and discovered it a mess She had to take Glass turn table out of microwave and take it outside and scrap the rice cooker off of the glass and then she had to really scrub the glass. Well she never called me, I heard about the problem from a guest at a show on Sunday, so I called her and she was so embarassed, she didn't think anything could be done as her hubby threw the "molten goo away" (Her words not min) Well I said I thought they would replace it. So I did product adjustment and got the DING BAT FROM H@@@ who didn't even know that the Rice Cooker was to be used in the Microwave..........."where in catalog does it say to use it in Microwave?" was the ?? I got from the HO rep who answered the phone. DUH, it's plastic, like you'd use it on the stove top or in the conventional oven!!
Anyway, I finally I think got her to understand and then I said I had done adjustment on line but it asked for item to be returned and I told her the ladies husband had thrown it away. Well she said she asked her supervisor and they said without the item to be returned they WOULD NOT replace it.
I think this is dumb, I know this lady is not lying, she wasn't even going to tell me it happened, as she figured somehow she'd done something wrong.
She's a great customer and hopefully someday a hostess, what would you do.
Should I try calling HO again and hopefully get someone different, ask to speak with a supervisor, or just add it to a show and give it to her??
What do you think, HELP!!
Frustrated,
Lisa
Anyway, I finally I think got her to understand and then I said I had done adjustment on line but it asked for item to be returned and I told her the ladies husband had thrown it away. Well she said she asked her supervisor and they said without the item to be returned they WOULD NOT replace it.
I think this is dumb, I know this lady is not lying, she wasn't even going to tell me it happened, as she figured somehow she'd done something wrong.
She's a great customer and hopefully someday a hostess, what would you do.
Should I try calling HO again and hopefully get someone different, ask to speak with a supervisor, or just add it to a show and give it to her??
What do you think, HELP!!
Frustrated,
Lisa