I don't usually vent on here. Stuff happens good and bad. I received a call from a customer that I met at an expo. She ordered over $100 in product. Some at the show, some later that day. Whoohoo! I had it directly shipped to her since that's what I do at expos, esp when they live hours away. Sounds great, right? Well, that was until the other products that should have been delivered to me as the host ALSO were shipped to her. I emailed last week right away since that's what they encourage us to do, but hadn't heard back so I called. They tried to make me feel it was my fault. Hello, I can SEE what I put in so NO it's not. I get that they see something different, but they should assume it's on their end. I asked for two things. The product to be directly shipped to the customer who has been patiently waiting and for a gift to be provided to the customer that has to deal with this. There response is that the 1st cust did not pay for direct shipping so no (umm....they paid to have it shipped here and THAT didn't happen...oh yeah...that was "my" fault) and for 2nd cust...didn't she get her stuff? It's not a bother to her so no they wouldn't give her anything. Umm...big box that you have sitting there for a week, have to box up, put a ref # on and put out for FedEx is doing something she shouldn't have to (and I don't KNOW her, but would like her happy and a future customer!!). Yes, I would send something to her, but I really think THEY should. In the end, yes they are sending her a small courtesy gift. Oh...and I called Tech Support and YES, they actually just routed an internal email regarding this VERY problem. So, no it was NOT my fault thank you very much!! It's just frustrating for me to have to deal with this for an hour with people that are just not being accommodating. Sorry...I feel better now. Very therapeutic even if no one reads it :blushing:. So if you've submitted shows (possibly only with those that include direct ships), check to make sure they got their stuff! I couldn't get the tech person to tell me what the issue was. "It's a complicated matter". Which tells me that they don't know, or don't want us to b/c it would help to know WHO is affected.